Moving in FAQs

All our properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that our team is out in the property, or at one of our nearby villages.

In this instance, please call the emergency contact number for the village, which can be found on our contact us page.

We know that feeling safe and secure is really important to our residents which is why we have a range of measures in place to give you peace of mind and to ensure you feel as safe comfortable as possible during your stay. 

We're proud members of the ANUK National Code for Non-Educational Establishments, the model for 'best practice' in student accommodation. 

All our villages have CCTV installed and access in and around the building is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys. 

The Village Team also includes Service and Safety team members who conduct patrols for the safety of our guests.  

Visit our Safety and Wellbeing page here for more information. 

As much as we love animals, there is a strict no-pet policy at all our villages which is outlined in the Village Rules appendix in your agreement. This is for the wellbeing of all our staff and guests in our villages. No pets, including fish, may be kept in the Village. Additionally, residents are not permitted to bring animals into the Village. This Rule does not apply to the extent that it restricts the keeping of a guide or assistance dog recognised by the relevant agencies.

If you are planning to bring a guide or assistance dog, we would require you to provide more information as to why this would be required and details of the registration with the relevant agency.  

Please contact the Village that you are enquiring about. You can find our contact details here.

The UK Government removed all COVID restrictions in England and Wales in 2022. As such, our properties no longer have COVID-19 restrictions in place and all travel restrictions into the UK have been removed.

We will continue to monitor updates and changes from the UK Government, and there are steps you can take to reduce the risk of catching and spreading COVID-19 – more information can be found at https://www.gov.uk/coronavirus.

We don’t have pictures of all rooms, but we have plenty of photographs of the different room types in each location. Simply navigate to the page for your village on the website, find the room type you have booked, and scroll through our selection of images.

Note: All website images and show flats are representative of each room type but are not identical. For example, your allocated room will have all the same features, however, the layout, size, shape, colour theme, and condition can vary.

You can collect your keys from the village reception when you arrive. We request that you book a check-in slot to let us know when you plan to arrive. For more details about check-in slots, please refer to “Booking a check-in slot” in the Arrival Planning section.

All our properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that our team is out in the property, or at one of our nearby villages.

In this instance, you can call the village’s emergency contact number, which can be found on our contact us page.

Below is a helpful checklist of everything you need to do to check-in:

• E-induction: Before you arrive, you need to complete a short e-induction in the resident portal.
  Note: Arena Village residents are not required to complete the e-induction, and the university will contact you directly.
• Emergency contact details: If you haven’t done so already, please update and save your emergency contact details in your booking.
• Arrival essentials: Check you have everything you need to check in:
  • Identification: You need proof of ID. For more information, refer to the “Do I need to bring ID?” question for more information..
  • Your check in barcode: You should receive three days before you arrive (once you have completed all your pre-arrival steps). Don’t worry if you don’t receive it – we’ll still be able to help you check-in.
  • Essential items: Make sure you know what is provided in your room/flat, and what you’ll need to bring for yourself. For more information, refer to the “What should I pack?” question below.

For customers with a Campus Living Villages contract:

• Pre-arrival rent instalment: If you have a rent instalment due on or before 2^nd September, you should log back into your booking on or before the payment due date (as detailed on your contract) to make a manual payment.

Note: This initial instalment will not be taken by Direct Debit.

• Termly rent instalments: You will need to set up your payment method for termly instalments prior to arrival, and you can do this by setting up a Direct Debit, or a Recurring Card Payment. Simply log back into your booking to update your payment details.
• Guarantor information: If your booking requires a guarantor, you should have received an email to advise that the guarantor confirmation is completed. If you’re unsure, or don’t think you have a confirmed guarantor, please contact us on +44(0)161 850 6664 between 10am-5pm (UK time), Monday to Friday.

You can visit our dedicated page for international students for information about moving to the UK to study.​

Yes, we need to see a form of ID when you check in. We can accept a valid passport, driving licence, or national ID card as proof of ID. Our team will check this and may need to ask a few security questions before providing you with your room key.

Note: If you don’t have any of these, please bring any proof of ID that you have (e.g., a bank card, a recent bill or bank statement).

To discuss changing your room before you arrive, please call us at +44 (0)161 850 6664 between 10am-5pm (UK time), Monday to Friday, or email us at contact@campuslivingvillages.co.uk. If you wish to change your room after you have checked in, please speak to a member of the onsite team at reception.

If there are other rooms available, we will be happy to review your request.

Subject to availability. Additional charges may apply.

Note: Goldsmiths Student Village residents should refer to the information at www.gold.ac.uk/accommodation-faq.

The best way to find directions is by searching for the address and postcode of the village on a sat nav, or a navigation app (e.g., Google Maps, Waze, etc.).

You can find addresses for all our villages on the contact us page, or in the Village Guide tab in the resident portal.

You can move in from your booking start date, which can be found on your contract. If you would like to arrive earlier, please fill out the form on our short stays page with details of your request (terms and conditions apply).

For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal.

Bedding is not provided, but we have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive. Please refer to the What should I pack? question in the Arrival Planning section for more details.

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time. Please review the Village Guide tab in the resident portal for parking information at your village.

Rental payments are due in line with the payment schedule in your contract.

If your first rent instalment is due on or before 2^nd September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to log back into your booking or the resident portal and make this payment manually.

The CLV App allows you to see the total balance on your account, make payments, update payment information and method and view previous transactions.  

For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal.

Crockery, cutlery, and cooking utensils are not provided, but we have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive. Please refer to the What should I pack? question in the Arrival Planning section for more details.

Below is a helpful checklist of everything you need to do to check-in:

• E-induction: Before you arrive, you need to complete a short e-induction in the resident portal.
  Note: Arena Village residents are not required to complete the e-induction, and the university will contact you directly.
• Emergency contact details: If you haven’t done so already, please update and save your emergency contact details in your booking.
• Arrival essentials: Check you have everything you need to check in:
  • Identification: You need proof of ID. For more information, refer to the “Do I need to bring ID?” question for more information..
  • Your check in barcode: You should receive three days before you arrive (once you have completed all your pre-arrival steps). Don’t worry if you don’t receive it – we’ll still be able to help you check-in.
  • Essential items: Make sure you know what is provided in your room/flat, and what you’ll need to bring for yourself. For more information, refer to the “What should I pack?” question below.

For customers with a Campus Living Villages contract:

• Pre-arrival rent instalment: If you have a rent instalment due on or before 2^nd September, you should log back into your booking on or before the payment due date (as detailed on your contract) to make a manual payment.

Note: This initial instalment will not be taken by Direct Debit.

• Termly rent instalments: You will need to set up your payment method for termly instalments prior to arrival, and you can do this by setting up a Direct Debit, or a Recurring Card Payment. Simply log back into your booking to update your payment details.
• Guarantor information: If your booking requires a guarantor, you should have received an email to advise that the guarantor confirmation is completed. If you’re unsure, or don’t think you have a confirmed guarantor, please contact us on +44(0)161 850 6664 between 10am-5pm (UK time), Monday to Friday.

Don’t worry if you can’t collect your keys at the start date of your booking, simply let us know, and we’ll make sure your keys are waiting for you at reception when you arrive. You may also want to refer to the I’m running late – what should I do? question below.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal.

We have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive. Please refer to the What should I pack? question in the Arrival Planning section for more details.

We have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive. With just a few clicks, you can select the items you need, select your arrival and preferred delivery date, and confirm your purchase with a 100% Money Back Guarantee.

Your pre-ordered items will be delivered straight to your accommodation, making your arrival smoother and more convenient. Plus, shop now and use the promo code CLV10 to receive a 10% discount on your purchase (subject to UniKitOut’s terms).

To place an order, or browse the online shop, click here.

All bed size information is available on the property page of the accommodation you booked. Simply find the city and property you have booked here, then find the room type you have booked, and the bed size information will be available.

UK bed size info:

• Single = 90cm x 190cm
• Small double (or 3/4) = 120cm x 190cm
• Double = 135cm x 190cm

Please refer to the What should I pack? question in the Planning Your Arrival section for information about ordering bedding and other essential items so it is ready and waiting for you when you arrive.

Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay.

Alternatively, you can log in to the resident portal and amend your check-in slot at any time (subject to availability). For more details about check-in slots, please refer to Booking a check-in slot in the Arrival Planning section.

We ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion.

Check-in slots are available to book via the resident portal here.

If your plans change after your slot is booked, or if you are no longer able to make the confirmed date and time, you can amend your check-in slot at any time using the link above.

Note: Residents meeting the following conditions will have a check-in slot arranged via the university and will be contacted by the university in due course.

• Bournemouth University students at Chesil House, Cranborne House, Lyme Regis House, or Okeford House.
• Leeds Beckett University students at Arena Village.
• University of Greenwich students at McMillan Student Village who have booked via the university.

Upon arrival, you will have immediate access to free, unlimited, high-speed Wi-Fi via our ASK4 network.

Simply open your internet browser when you arrive, fill in the registration form, and the world (wide web) is your oyster.

If you need any support, you can call ASK4 at +44(0)114 303 3232.​

We are only able to provide your keys to you.

Don’t worry if you can’t collect your keys at the start of your tenancy, simply let us know, and we’ll make sure your keys are waiting for you at reception when you arrive.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal.

Bedding, crockery, cutlery, and cooking utensils are not provided, but we have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive. With just a few clicks, you can select the items you need, select your arrival and preferred delivery date, and confirm your purchase with a 100% Money Back Guarantee.

Your pre-ordered items will be delivered straight to your accommodation, making your arrival smoother and more convenient. Plus, shop now and use the promo code CLV10 to receive a 10% discount on your purchase (subject to UniKitOut’s terms).

To place an order, or browse the online shop, click here.

Whilst you are allowed to have guests stay over during your time living with us (subject to the Rules of the Village), we politely ask you to consider not having anyone stay over during the busy check-in period. This is to encourage everyone to feel comfortable in their new home and meet new people.

Please speak to a member of the Village Team when you arrive if you have any questions or special requests.

Yes – it is very important that you complete your online room inventory in the resident portal within 72 hours of checking in. This acts as your record of the room condition when you arrived and will be useful for us in helping you to get your deposit refunded at the end of your stay.