Terms & Conditions

Fill in the form on the reverse of the door hanger form and return it to reception by 18th November 2022 for a chance to win a £50 JustEat voucher.

  1. Customers who have a current booking for a 22/23 room at a participating Campus Living Village property, subject to these Terms and Conditions, can enter into a prize draw to win £50 Just Eat voucher only, by filling in the door hanger form and handing it into reception of their village.
  2. This prize draw is open to existing customers holding a 2022/23 booking or licence agreement with Campus Living Villages.
  3. The opportunity to participate in the prize draw opens at 0:01am on 2nd November 2022 and closes at 11:59pm on 18th November 2022 (“the Closing Date”).
  4. The door hanger must be handed to a member of the Village Team in person for the entry to be eligible.
  5. There will be one £50 Just Eat voucher prize available for each participating Campus Living Village property. Participating villages include Fitzroy and Wenlock Courts – Luton, Belgrave View – Birmingham, Albert Court – Liverpool, Bonington Student Village – Sutton Bonington, Burley Road – Leeds, Newport Student Village – Newport, McMillan Student Village – London, Prince Consort Village – London.
  6. To be eligible to be entered into the prize draw, customers must write their answers to all the questions stated on the reverse of the door hanger form.
  7. Campus Living Villages reserves the right to end, extend or amend this promotion at any time.
  8. There is a limit of one entry into the prize draw per customer.
  9. Should the preferred suppliers cease trading before the voucher is provided, Campus Living Villages reserves the right to substitute the voucher provider.
  10. The winner will be chosen on or before 5th December at random by a generator software. Any disputes in relation to entries to this competition will be settled in the absolute discretion of Campus Living Villages.
  11. The winner will receive their prize within one month of the closing date. The vouchers will be sent by email. The email address the voucher is sent to, will be the email address used when entering into an accommodation agreement with Campus Living Villages.
  12. Campus Living Villages must either publish or make available information that a valid prize draw has taken place. To comply with this obligation, Campus Living Villages will publish the surname and county of the winners on the Campus Living Villages’ website on or before Friday 16th December 2022. If you object to your surname or county being published, please contact Campus Living Villages at the address given in paragraph 1 above. In such circumstances, Campus Living Villages must still provide the information to the Advertising Standards Authority on request.
  13. Insofar as is permitted by law, Campus Living Villages, its agents or associated companies or any of their respective employees will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Campus Living Villages, its agents or associated companies or that of their respective employees.
  14. Campus Living Villages will only process personal information of any winner as set out in Campus Living Villages’ Privacy Policy. See also paragraph 15 above with regard to the announcement of the winner
  15. Any queries about this offer can be submitted by contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, by contact form, or going to a Campus Living Villages reception and enquiring with staff.
  16. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

 

If you book directly with Campus Living Villages as a group of three or more residing together in a single flat at a Participating Village for the 2023/24 academic year, you can enter into a prize draw to win £1000. This offer is subject to the terms and conditions set out below.

  1. Customers who, as a group of three or more, book directly with Campus Living Villages, a 2023/24 room together in a single flat between 2 November 2022 and 30 November 2022 at Newport Student Village – Newport, McMillan Student Village – London, Prince Consort Village – London (being the Participating Villages), will, subject to these Terms and Conditions, can enter into a prize draw to win £1000 only, to be shared equally between the winning group.
  2. This prize draw is open to existing customers holding a 2022/23 booking with Campus Living Villages, as well as new customers who do not currently hold a booking.
  3. The opportunity to participate in the prize draw opens at 0:01am on 2 November 2022 and closes at 11:59pm on 30 November 2022 (“the Closing Date”).
  4. The collective total of £1000 will be split equally between the winning group and provided through a direct bank transfer.
  5. To be eligible to be entered into the prize draw, customers must book as a group of 3 or more together in a single cluster flat at one of the Qualifying Locations for a minimum period of 39 weeks before the Closing Date by: contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, booking through the Campus Living Villages’ website or portal, directly with staff at village receptions.
  6. Customers will then only be eligible to be entered into the prize draw after the entire group members’ individual bookings have all been contracted, an active deposit held on each booking, and any relevant cancellation periods have all elapsed without the bookings in question being cancelled. Customers must mention the fact that they each wish to be entered into the prize draw at the point of booking before the booking process starts. The opportunity to participate in the prize draw offer cannot be applied retrospectively. Customers who book as a group with a university, agent or third party will not be eligible for this offer.
  7. Customers must reference the offer at the point of booking by using the promocode LIVEWITHFRIENDS or by mentioning the promotion to a Campus Living Villages Customer Contact member or reception staff member at the time of booking, whichever is applicable. For the avoidance of doubt, the offer cannot be applied retrospectively.
  8. Campus Living Villages reserves the right to end, extend or amend this promotion at any time.
  9. A Campus Living Villages customer service advisor will contact all members of the group to discuss availability, requirements, and take any necessary details. Each group member’s individual booking will then be processed and individual agreements will be sent to each group member. These must all be signed and returned to Campus Living Villages within 7 days together with the requisite deposit.
  10. There is a limit of one entry into the prize draw per customer.
  11. This offer is available to existing and new customers however, existing customers who are in arrears or who are otherwise in breach of their 2022/2023 booking or licence agreements are not eligible to participate in the prize draw and will disqualify any group booking of which they form part.
  12. The group winners of the £1000 prize will be drawn at random and the winning group will be notified as soon as possible by the Campus Living Villages using the telephone or email details provided with their booking.
  13. The £1000 prize will be sent to the successful customers via bank transfer no later than 30 days after they have both checked in to the Participating Village and paid their first instalment of rent in full for the September 2023 intake.
  14. A confirmation email will be sent to the email provided as part of the booking process to all participating customers (those who have booked as a group of 3 or more at the participating villages) confirming their eligibility for the cashback and the process for receiving the £1000 cashback prize in September 2023.
  15. Campus Living Villages must either publish or make available information that a valid prize draw has taken place. To comply with this obligation, the Campus Living Villages will publish the surname and county of the winners on the Campus Living Villages’ website on or before Friday 16 December 2022. If you object to your surname or county being published, please contact the Campus Living Villages at the address given in paragraph 1 above. In such circumstances, the Campus Living Villages must still provide the information to the Advertising Standards Authority on request.
  16. Insofar as is permitted by law, the Campus Living Villages, its agents or associated companies or any of their respective employees will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Campus Living Villages, its agents or associated companies or that of their respective employees.
  17. The Campus Living Villages will only process personal information of any winner as set out in Campus Living Villages’ Privacy Policy. See also paragraph 15 above with regard to the announcement of the winner
  18. Any queries about this offer can be submitted by contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, by contact form, or going to a Campus Living Villages reception and enquiring with staff.
  19. Subsequent amendments to bookings at a later date may mean the right to any cashback offer is lost.
  20. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

If you book directly with Campus Living Villages as a group of three or more residing together in a single flat at a Participating Village for the 2023/24 academic year, you may be eligible (see conditions below) to receive £100 cashback each. This offer is subject to the terms and conditions set out below.

  1. Customers who, as a group of three or more, book directly with Campus Living Villages, a 2023/24 room together in a single flat between 2 November and 30 November 2022 at Fitzroy and Wenlock Courts – Luton, Belgrave View – Birmingham, Albert Court – Liverpool, Bonington Student Village – Sutton Bonington, Burley Road – Leeds will, subject to these Terms and Conditions, be entitled to £100 cashback each.
  2. This offer is subject to availability on a first come first served basis for the first 50 customers per Participating Village who book and check-in in accordance with these Terms and Conditions. For the avoidance of doubt, check-in will be deemed completed once the steps detailed at paragraph 10 below have been satisfied.
  3. This offer will expire at 11:59pm on 30 November 2022 or when Campus Living Villages confirms via the website the offer is no longer available (whichever occurs earlier).
  4. To be eligible, customers must book as a group of 3 or more, residing together in a single cluster flat by one of the following ways: contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, visiting a Campus Living Villages’ reception at a Participating Village and booking directly with a member of Campus Living Village staff, or reserving a room online at:  https://my.campuslivingvillages.co.uk/App/B4675D4F/1/1/Home-Welcome_and entering the promo code LIVEWITHFRIENDS.
  5. Customers must reference the offer at the point of booking by using the promocode LIVEWITHFRIENDS or by mentioning the promotion to a Campus Living Villages Customer Contact member or reception staff member at the time of booking, whichever is applicable. For the avoidance of doubt, the offer cannot be applied retrospectively.
  6. Campus Living Villages reserves the right to end, extend or amend this promotion at any time.
  7. Customers who book as a group through a university will not be eligible for this offer.
  8. Customers will only be eligible for the cashback once: the entire group members’ individual bookings have been appropriately contracted; an active deposit is held on the booking, and any cancellation period has elapsed.
  9. For a booking to be eligible it must be for a minimum of 39 weeks.
  10. A Campus Living Villages customer service advisor will contact all members of the group to discuss availability, requirements, and take any necessary details. Each group member’s individual booking will then be processed, and individual contracts will be sent to each group member. All contracts by all group members must be completed and returned to Campus Living Villages in accordance with directions provided within 7 days from the date the booking was made in order to be eligible for this promotion.
  11. The cashback in the form of a bank transfer will be sent to the eligible customers directly no later than 30 days after they have checked in to the Participating Village and paid their first instalment of rent in full for the September 2023 intake.
  12. A confirmation email will be sent in December 2022 to the email provided as part of the booking process to all participating customers (those who have booked as a group of 3 or more at the participating villages) confirming their eligibility for the cashback and the process for receiving the £100 cashback in September 2023.
  13. Only one group booking offer can be claimed per customer.
  14. This offer is available to existing and new customers.
  15. Existing customers who are in arrears or who are otherwise in breach of their 2022/2023 bookings are not eligible.
  16. Any queries about this offer can be submitted by contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, by contact form, or visiting a Campus Living Villages reception at a Participating Village and enquiring with staff.
  17. Subsequent amendments to bookings at a later date may mean the right to any cashback offer is lost. Campus Living Villages reserves the right to remove or change this promotional offer at any time.

  1. This prize draw is open to existing customers holding a 2022/23 tenancy at a Campus Living Villages (“CLV”) property.
  2. The following CLV properties are each considered a “Qualifying Location”:
    1. Albert Court – Liverpool
    2. Belgrave View – Birmingham
    3. Bonington Student Village – Sutton Bonington
    4. Burley Road – Leeds
    5. Chesil House – Bournemouth
    6. Chesterman House – London
    7. Cranborne House – Bournemouth
    8. Fitzroy & Wenlock Courts – Luton
    9. John Lester & Eddie Colman Courts – Salford
    10. Lyme Regis House – Bournemouth
    11. McMillan Student Village – London
    12. Newport Student Village – Newport
    13. Okeford House – Bournemouth
    14. Peel Park Quarter – Salford
    15. Prince Consort Village – London
    16. Raymont Hall – London
    17. Rusholme Place – Manchester
    18. Surrey House – London
  3. The prize draw opens on 1st October 2022 ("Prize Draw Start Date") and closes on 6th November 2022 at 11.59pm, or when CLV confirms the competition has closed (whichever is earlier) ("Prize Draw End Date").
  4. To be eligible, customers must have completed the Global Student Living Index survey (“Survey”) between 1st October 2022 and the Prize Draw End Date, and provided evidence of completion to a CLV staff member in the form of the survey completion page for the survey started on the website https://survey.gsl.news/ or http://www.studenthousingsurvey.co.uk/.
  5. The prize draw is limited to one entry per customer.
  6. The winner of the prize draw will be awarded a £1,000 Amazon[1]
  7. To be eligible to be entered into the prize draw, customers must be an existing customer holding a 2022/23 tenancy in a CLV property at one of the Qualifying Locations.
  8. This offer is available to existing customers, however, existing customers who are in arrears or who are otherwise in breach of their 2022/23 tenancy or licence agreements are not eligible to participate in the prize draw and will be deemed disqualified from the prize draw.
  9. The winner of the voucher will be drawn at random by CLV, and the winner will be notified as soon as possible by CLV using the email details provided with their booking.
  10. The voucher will be dispatched to the winner by 9th November 2022.
  11. Any queries about this prize draw can be submitted by contacting the CLV Customer Contact Village on +44 (0)161 850 6664, by emailing contact@campuslivingvillages.co.uk, or by going to a CLV reception and enquiring with staff.
  12. Subsequent amendments to bookings at a later date may mean the right to enter the prize draw is lost.
  13. CLV reserves the right to end, extend or amend this promotion at any time. CLV also reserves the right to limit this promotion at any stage.
  14. CLV must either publish or make available information that a valid prize draw has taken place. To comply with this obligation, CLV will publish the surname and county of the winner on the Campus Living Villages’ website on or before 9th November 2022. If you object to your surname or county being published, please contact CLV at the address provided at the bottom of these terms and conditions. In such circumstances, CLV must still provide the information to the Advertising Standards Authority on request.
  15. Insofar as is permitted by law, CLV, its agents or associated companies or any of their respective employees will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury, or death occurring as a result of taking up the prize except where it is caused by the negligence of CLV, its agents or associated companies or that of their respective employees.
  16. CLV will only process personal information of any winner as set out in Campus Living Villages’ Privacy Policy. See also paragraph 15 above regarding the announcement of the winner.
  17. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

The Promoter is Campus Living Villages UK Ltd of 7th Floor Digital World Centre, 1 Lowry Place, The Quays, Salford, M50 3UB.

[1] Should Amazon cease trading before the prize draw is made CLV reserves the right to substitute the voucher provider.

Cancellation policy

You may cancel within seven days of signing your agreement online. You have the right to the return of your deposit and any rental amounts paid in relation to your booking.

You will lose your right to cancellation as soon as you collect the keys from the reception team even if this is within seven days of signing your agreement.

First year students and first-time residents

If you are a first year student or you are residing in the Building for the first time, you may request to cancel and have any deposit and rental amounts which relate to your booking returned to you if:

  • You do not receive an unconditional offer from your University. You may request to cancel up to seven days following the release of A Level Results by providing your cancellation request in writing along with supporting evidence that the required results have not been achieved for you to take up your course.
  • You require a visa to study in the UK, but your visa application has been rejected. You may request to cancel up to seven days after rejection of your visa application and no later than seven days following the release of A-Level results by providing your cancelation request in writing along with supporting evidence that your Visa application has not been successful.

Ongoing students and returning residents

If you are an ongoing student or returning resident of the building, you may request to cancel and have any deposit and rental amounts which relate to your booking returned to you if:

  • You are notified by your university that your course will be taught 100% online for the next academic year. You may request to cancel up to the 31 March in the year of your next contract starting in September.

We reserve the right to cancel your booking and resell your room if you fail to collect your key within 14 calendar days of the booking start date. You remain liable for all amounts due under the agreement until the room is sold and for any lost rental amounts between bookings which we may deduct from any deposit we hold.

If the first rent instalment is due prior to the booking start date and it is not received as cleared funds within seven days of the due date, we reserve the right to cancel your booking and resell the room. You remain liable for all amounts due under the agreement until the room is sold and for any lost rental amounts between bookings which we may deduct from any deposit we hold.

If after the start date of your booking you would like to be released from the agreement and a replacement resident is found by you who we believe to be eligible in our absolute discretion, we will release you from the agreement, from the date the new agreement with the new resident takes effect. Your deposit will then be refunded and we will charge a fee amount equal to our costs of preparing your room for the new occupant. You will remain responsible for any rental arrears outstanding on the date the agreement ends.

If, after the commencement of your booking, you would like to be released from the agreement but you have not found a replacement resident (as described above) to take over the agreement then we reserve the right to retain the deposit and you will remain liable for the full rent and other charges detailed in your agreement until the booking ends.

All cancellation requests must be made in writing by emailing contact@campuslivingvillages.co.uk or sent directly to your village reception team.

These terms are for direct bookings only and some agreements may differ. The full terms and conditions of your booking can be found in your agreement, which you can access on the resident portal.​

If you are a first year undergraduate student and you don’t get your place at University, we will cancel your agreement and refund any deposit or rent paid. To qualify, please send a copy of your UCAS track or University correspondence within 7 calendar days from the date you’re A level results are published.

If you require a VISA to study in the UK and you don’t get your university offer or your VISA is rejected, we will cancel your agreement and refund any deposit or advance rent paid in full. Please send us the visa application rejection or University CAS rejection within 7 days of receiving them.

New customers arriving from a country outside of the UK who book a room at Albert Court, Belgrave View, Fitzroy & Wenlock Courts, Rusholme Place, Burley Road, McMillan Student Village, Prince Consort Village, Newport Student Village, Bonington Student Village or John Lester & Eddie Colman Courts, Peel Park Quarter with Campus Living Villages (“CLV”, “We”, “Us”, “Our”) will, subject to these Terms and Conditions, be able to cancel their booking if their VISA is rejected.

  1. Applicable to students whose booking start date is in September 2022 only.
  2. If the student (“You”, “Your”) requires a VISA to study in the UK and you do not get your university offer to be able to apply for a VISA or your VISA is rejected, CLV will cancel your accommodation agreement, and refund any deposit and/or advance rent paid to us in full.
  3. You must send a visa application rejection letter to us before the 25th August 2022 for the cancellation to take place. Any requests after this date will not be eligible.
  4. The deadline specified in point 4 only applies to students who have a booking starting in September 2022. If you have a booking that starts at any other time, please refer to the policy in your agreement.
  5. We reserve the right to end, extend or amend this promotion at any time.
  6. We reserve the right to limit this promotion at any stage.
  7. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

You can view expired terms and conditions here