Terms & Conditions

Non-student (Explorer)

These Terms and Conditions apply to all bookings made online at www.campuslivingvillage.com or by telephone or in person. By completing your booking, you are voluntarily entering into a contract with CAMPUS LIVING VILLAGES UK LIMITED (“CLV”) of 7th Floor Digital World Centre 1 Lowry Plaza, Salford Quays, Manchester, United Kingdom, M50 3UB (Registered Company No. 06604874)

Age requirement

We cannot accommodate individuals under the age of 18 years in our building.

Payment

CLV require prepayment for your entire stay at the time of booking. In the event prepayment is not received, your booking will not be confirmed and CLV will release any held room(s) without further notice and the room(s) will no longer be available to you. No booking will be treated as confirmed until payment has been received in full and access to the room(s) will not be granted unless the full payment has been received.

Payment is only be accepted by Visa Credit/Debit Card, or MasterCard Credit/Debit Card.

Cancellations / no show

A cancellation or no-show will be charged at full room rates. All prepayments are non- refundable and non-transferrable.

Please note that you are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In the exceptional circumstances, CLV might cancel or change your booking. We will inform you as soon as possible. CLV will try to accommodate you where possible but, in the event, we are unable to do so you can opt for either (i) a refund in full for all sums paid or (ii) alternative accommodation with a third-party provider of equivalent standard. In the event we are unable to find such alternative accommodation, you will be given a refund for all sums paid. We will however have no additional liability to you. We regret we cannot pay compensation, reimburse any expense, or costs you may incur because of any such cancellation or change.

Pricing

All prices are in British Pounds (£) and are inclusive of Value Added Tax (VAT) at the current rate. A minimum length of stay or other conditions may apply at certain rates, as specified.

Prices are subject to change without notice.

Price lists for additional items, such as services offered, are displayed at relevant locations or are available on request.

CLV will not accept bookings exceeding 90 consecutive days. For stays exceeding this, you must request a new booking to begin once the previous booking expires.

Checking in and checking out

On arrival you and your party will be required to provide proof of identity. All individuals whose nationality is outside of the United Kingdom, Ireland or the Commonwealth will be required to provide additional information. We will be required to securely store identification information as well as details of your next destination. The information will be kept for one year and records will be made available to the relevant authorities on demand. If proof of identity cannot be provided, we reserve the right to restrict access to the room(s).

Check-in is between 15:00 and 18:00. The room(s) will be held until 22:30 of the day of arrival at which time CLV reserve the right to release the room(s) without notice unless you have notified us of late arrival.

Rooms should be vacated on the day of departure by 11:00am at the latest (unless otherwise agreed as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of CLV.

Rooms are subject to maximum occupancy which is specified at the time of booking.

Occupation of your room

By booking with CLV, you acknowledge that no tenancy or licence is created by that booking and further:

(a)      Any rights conferred on you by this booking are limited to the right to occupy the room as a hotel guest only for the period specified in your booking;

(b)      This booking does not confer on you the rights of a tenant under a lease;

(c)      You do not acquire any legal interest in the room, flat or any other part of the relevant premises for your booking;

(d)      Your right to occupy is in relation to the room.

CLV may move you to another room of the same type or a room of no lesser standard at any time (including to another accommodation building within the overall premises (where applicable), on reasonable notice, if CLV considers it necessary or desirable for maintenance, to avoid difficulties between residents, for the better management of the premises or for any other reason within the absolute discretion of CLV. You must comply with any such requirement within a reasonable period specified by CLV. If you fail to do so, CLV may arrange to move your possessions to another room or to storage and recover the reasonable cost of the removal and/or storage losses as a consequence of your failure to do so. The terms and conditions of your booking will apply to any alternative accommodation to which you are transferred in accordance with this term, whether or not this is temporary.

Accessibility

Please contact us on +44 (0)161 850 6664 should you wish to discuss particular requirements or availability of suitable rooms. We always aim to accommodate your needs where we can. Assistance dogs are welcome by prior arrangement.

Guest behaviour

You and your party are expected to always conduct yourselves appropriately, both inside and outside of the building, and to comply with all requests and procedures imposed by CLV (including but not limited to health and safety procedures, security procedures and any relevant statutory requirements whether in writing, verbally or otherwise). You and your party are requested not to disrupt the comfort and enjoyment of other individuals staying in the building or the or the operation of the property. No threatening or offensive behaviour towards other individuals or members of staff will be tolerated. You and/or your party must not bring any illegal or hazardous substances into any part of building or enter areas of the building which are indicated as being closed to hotel guests.

Should we consider your behaviour and/or the behaviour of any member of your party to be inappropriate, we reserve the right to refuse to provide accommodation or to request you and/or the member of your party/your entire party to leave without further delay. In such circumstances, CLV will have no obligation to refund any sums paid by you or your party and will not provide alternative accommodation.

Your liability

You shall be liable and therefore you shall indemnify CLV for:

  • Any acts or omissions (whether or not intentional) which result in the damage to the building, including but not limited to damage caused because of negligence, deliberate damage, or recklessness but only to the extent such damage resulted from your (or any member of your party's) acts or omissions;
  • The cost (including post and package) of replacing any items which you (or a member of your party) have removed from the building without CLV’s consent;
  • Any additional charges for cleaning in the event you and/or a member of your party smoke in the building.

In such circumstances, an invoice will be sent to you which will be payable within 14 days of the date of issue.

Smoking

Smoking is not allowed inside the building or in public areas, please ask reception for your nearest designated smoking area.

Special requests

Whilst every effort is made to fulfil your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.

Pets

No pets are not allowed in our building.

Lost property

All loss or damage to your property should be reported to reception without delay and you will assist CLV with any report made to the police.

All lost property should be reported or handed to reception as appropriate. In the event the owner of an item cannot be located and/or the item is not reclaimed within three (3) months from the date on which it was found, it will be disposed by CLV.

Privacy

We will use your personal data to process your reservation and to provide the services and products you have requested (including customer service) as well as the other purposes listed in our Privacy Policy located at:

https://campuslivingvillages.com/privacy

Force majeure

CLV accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility, service plant, machinery, computers, vehicles, or any collapse of building structures.

Limitation of liability

CLV will not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law for any loss of profit or any indirect, special, or consequential loss, damage, costs, expenses, or other claims (whether caused by our negligence, our agents or otherwise) which arise out of or in connection with your booking except in respect of death or personal injury caused by our negligence. Our entire liability under your booking will be limited to the amount charged for your booking except as previously provided.

Money, jewels, and other valuables are brought to the property at your sole risk. CLV accept no liability and shall not be responsible for any loss or damage thereto and you remain solely responsible for the safekeeping of any such items.

Nothing in these terms and conditions shall operate to exclude or restrict CLV’s liability for any loss, damage or liability which may not be excluded or limited by law.

Severability

If any of the terms and conditions (whether in whole or in part) are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.

If any of the terms and conditions are so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of that provision was deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable.

Waiver

A waiver of any breach of any of the terms and conditions of this contract or of a default under the contract shall not constitute a waiver of any other breach of default and shall not affect the other terms and conditions.

Governing Law and Jurisdiction

The contract created between you and CLV is governed by English laws and the English Courts have exclusive jurisdiction to determine any dispute arising in relation to the contract.

Feedback / Complaints

We always look for ways to improve our services. You can contact us to provide feedback using the details below:

The same contact details can be used to log a complaint.

Friends and family get a 15% discount when booking a room at Wenlock Court when referred by a current resident of Fitzroy Court, Luton.

The discount offer applies to any bookings made at Wenlock Court, Luton from 12 February 2024. Campus Living Villages reserves the right to end, extend or amend this promotion at any time.

Any room type in the property can be booked as part of the offer and the customer does not need to be a student or a current resident of Campus Living Villages.

Rooms at Wenlock Court can be viewed on the Campus Living Villages’ partner website. The discount will equate to 15% taken off the current price stated for each room on the partner website at any given time.

To qualify for this offer, the customer must use the dedicated promo code at time of booking. The correct promocode will be shared with the Fitzroy Court resident.

Rooms are available on first come first served basis and there may be limited availability.

Insofar as is permitted by law, Campus Living Villages, its agents or associated companies or any of their respective employees will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Campus Living Villages, its agents or associated companies or that of their respective employees.

Any queries about this offer can be submitted by contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, by contact form, or going to a Campus Living Villages reception and enquiring with staff.

These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

Prices at participating villages are locked for two weeks between the date of 19 February until 29 February.

  1. During the promotional period, prices will be held and will not be subject to any increases, for the 2024/25 September intake on room bookings made directly with Campus Living Villages at Albert Court, Belgrave View, Burley Road, Bonington Student Village, Newport Student Village.
  2. This Promotion will begin at 12.00am on 19 February 2024 and will expire at 11:59pm on 29 February 2024 when room prices may then be subject to an increase.
  3. Customers can book by one of the following ways: contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, visiting a Campus Living Villages’ reception at a Participating Village and booking directly with a member of Campus Living Village staff, or reserving a room online at: https://campuslivingvillages.com/booking
  4. Campus Living Villages reserves the right to end, extend or amend this Promotion at any time.
  5. Customers who book through a university will not be eligible for the Promotion.
  6. This Promotion relates to bookings of a minimum of 39 weeks for the 2024/25 September intake.
  7. This offer is available to existing and new customers.
  8. Any queries about this offer can be submitted by contacting Campus Living Villages’ Customer Contact Village on +44 (0)161 850 6664, by emailing contact@campuslivingvillages.co.uk, or visiting a Campus Living Villages reception at a Participating Village and enquiring with staff.
  9. Subsequent amendments to bookings at a later date may mean the right to any price lock offer is lost. Campus Living Villages reserves the right to remove or change this promotional offer at any time.
  10. Rooms are subject to availability.
  11. Campus Living Villages also reserves the right to limit this Promotion at any stage.
  12. Campus Living Villages and its agents will only use personal information supplied by entrants to this Promotion for the purposes of administering this Promotion, unless consent is received to use such information for any other purpose and will only process personal information of any participant in the offer as set out in Campus Living Villages’ Privacy Policy.
  13. Insofar as is permitted by law, Campus Living Villages, its agents or associated companies or any of their respective employees will not in any circumstances be responsible or liable to compensate the participants or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Promotion except where it is caused by the negligence of the Campus Living Villages, its agents or associated companies or that of their respective employees.
  14. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period of seven days. You would need to let us know, in writing, as soon as you know you won’t be living with us. The cancellation policy is outlined your tenancy agreement.​

If you are a first year undergraduate student and you don’t get your place at University, we will cancel your agreement and refund any deposit or rent paid. To qualify, please send a copy of your UCAS track or University correspondence within 7 calendar days from the date you’re A level results are published.

If you require a VISA to study in the UK and you don’t get your university offer or your VISA is rejected, we will cancel your agreement and refund any deposit or advance rent paid in full. Please send us the visa application rejection or University CAS rejection within 7 days of receiving them.

New customers arriving from a country outside of the UK who book a room at Albert Court, Belgrave View, Fitzroy & Wenlock Courts, Rusholme Place, Burley Road, McMillan Student Village, Prince Consort Village, Newport Student Village, Bonington Student Village or John Lester & Eddie Colman Courts, Peel Park Quarter with Campus Living Villages (“CLV”, “We”, “Us”, “Our”) will, subject to these Terms and Conditions, be able to cancel their booking if their VISA is rejected.

  1. Applicable to students whose booking start date is in September 2022 only.
  2. If the student (“You”, “Your”) requires a VISA to study in the UK and you do not get your university offer to be able to apply for a VISA or your VISA is rejected, CLV will cancel your accommodation agreement, and refund any deposit and/or advance rent paid to us in full.
  3. You must send a visa application rejection letter to us before the 25th August 2022 for the cancellation to take place. Any requests after this date will not be eligible.
  4. The deadline specified in point 4 only applies to students who have a booking starting in September 2022. If you have a booking that starts at any other time, please refer to the policy in your agreement.
  5. We reserve the right to end, extend or amend this promotion at any time.
  6. We reserve the right to limit this promotion at any stage.
  7. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and entrants submit to the jurisdiction of the English courts.

You can view expired terms and conditions here