Are you a parent or guardian? Visit our dedicated page.
Rental payments are due in line with the payment schedule in your contract.
If your first rent instalment is due on 1st September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to log back into your booking and make this payment manually.
Note: This does not apply to customers who do not have a contract with Campus Living Villages. Please refer to your contract for further information or contact your Landlord (via the details specified in your contract) if you have any questions relating to this matter.
You can find the full details of your payment plan within your agreement. There you will find a full breakdown of what payments are required and when they need to be made.
You can set up a direct debit or a recurring card payment at the time of booking which will ensure that the rent is automatically paid on time.
Additional payments can be made by logging into your account on the website and going to the Account Summary section, where you can also find an option to change payment method.
Note: This does not apply to customers who do not have a contract with Campus Living Villages. Please refer to your contract for further information or contact your Landlord (via the details specified in your contract) if you have any questions relating to this matter.
If you think you have overpaid your rent, please contact the Customer Contact Village on +44 (0)161 850 6664 or by emailing contact@campuslivingvillages.co.uk, and we will be happy to arrange a refund of any overpaid rent.
Please note, refunds can take up to 28 days from the date of your refund being approved.
Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty, we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.
We always try to align our payment dates with the receipt of student loans, but this may not always be possible, and payments will be required from you or your guarantor on the due dates in your agreement.
If you already live with us and have not yet received your loan, please speak to your Village Team today and they will be able to advise you of your options.
If you are applying for student finance, you can do so here.
We always try to align our payment dates with the receipt of student loans, but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.
If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.
By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you.
It is important all students confirm their cover to ensure you understand what is and isn’t covered. You can do this by downloading the MyEndsleigh app and registering.
Visit MyEndsleigh to:
- View what is and what is not covered
- Get claims support
- Personalise cover
- Access rewards
- Access wellbeing support
Furthermore, you can upgrade your policy to cover your essential items when they are outside of your accommodation. Our policy number is HH1225
Visit Endsleigh’s website for more information.
In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form on the resident portal. We may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.
Visit Council Tax – GOV.UK (www.gov.uk) for more information.
You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early.
Please note, if you do decide to check-out early, you won’t be entitled to any rent refund.
Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a Campus Living Villages branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you.
If you are not able to return your keys in person, please contact the Village Team.
Campus Living Villages cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if we do not receive them.
Please refer to the What charges might I incur at check-out? question in the Cleaning and Damage section of the Move Out page for more information.
If you think you have overpaid your rent, please contact the Customer Contact Village on +44 (0)161 850 6664 or by emailing contact@campuslivingvillages.co.uk, and we will be happy to arrange a refund of any overpaid rent.
Please note, refunds can take up to 28 days from the date of your refund being approved.
You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licencing can be found at www.tvlicensing.co.uk.
IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.
You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Housekeepers will ensure the communal areas such as the stairwells are clean.
In Burley Road and Rusholme Place, our team will vacuum, mop, and wipe down your kitchen and lounge area once a fortnight.
In Bonington Student Village, Prince Consort Village, Raymont Hall, John Lester and Eddie Colman Courts, and Surrey House, flats with shared bathrooms are cleaned once a fortnight.
All our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go. Full instructions of how to use the machines are on the wall of your village’s laundry room.
The reception team will take receipt of your post and any parcels. Parcels will be kept in the office, and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.
How do I raise a maintenance request? Something not working correctly?
For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.
We know that feeling secure and safe is really important to our residents, which is why we have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay.
We're proud members of the ANUK National Code for Non-Educational Establishments, the model for 'best practice' in student accommodation.
All our villages have CCTV installed, and access in and around the buildings is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys.
The Village Team also includes Service and Safety team members who conduct safety patrols for the safety of our guests.
We prioritise safety obligations at our properties and firmly believe that residents should be well-informed about building and fire safety from the beginning of their stay.
Whilst we remain vigilant in overseeing the safety of our residents and premises, we encourage residents and members of the public to come forward with any significant building and fire safety concerns or incidents that can assist us in fulfilling our obligations.
For a detailed insight into our approach to building and fire safety, please refer to our Resident Engagement Strategy.
Information about how to raise a concern about building and fire safety is available via our Resident Feedback page.
Moving to another country can be a daunting process. If you’re an international student, moving to the UK to study, we’re here to help make the transition into your new accommodation as smooth and as comfortable as possible.
Visit our dedicated International students page for more info.
Applying to live with us is easy! You can apply online and it should take no more than ten minutes. Please make sure you have all your booking details to hand such as Student ID, bank information and emergency contact details. Click Book Now in the top right to start your application.
As part of the application process, you will be asked to sign an assured short hold tenancy agreement or a licence agreement for a minimum tenancy period. These are legally binding contracts. You will be able to see the agreement online before you accept the offer.
Your contract will include the Christmas and Easter holidays, so there is no need to move out and vacate your room at Christmas or Easter.
You can select which room suits your needs when making your booking. So, whether you prefer to live independently in a studio or share a flat with a group of friends it is up to you. Our rooms are in high demand so the earlier you book the more choice you will have.
We know that feeling secure and safe is really important to our residents, which is why we have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay.
We're proud members of the ANUK National Code for Non-Educational Establishments, the model for 'best practice' in student accommodation.
All our villages have CCTV installed, and access in and around the buildings is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys.
The Village Team also includes Service and Safety team members who conduct safety patrols for the safety of our guests.
Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, we will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date.
The Final Account Statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately.
DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.
Please refer to the What charges might I incur at check-out? question in the Cleaning and Damage section of the Move Out page for more information.
Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal.
Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal.
We have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive.
With just a few clicks, you can select the items you need, select your arrival and preferred delivery date, and confirm your purchase with a 100% Money Back Guarantee.
Your pre-ordered items will be delivered straight to your accommodation, making your arrival smoother and more convenient. Plus, shop now and use the promo code CLV10 to receive a 10% discount on your purchase (subject to UniKitOut’s terms).
To place an order, or browse the online shop, click here.
Yes, all students need to have a guarantor when they book with us. This should be an adult who is willing to meet the terms and conditions of your agreement if you are not able to. As part of the booking process, you will be asked to provide your guarantor’s contact details including email address, home address and telephone number. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.
You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licensing can be found at www.tvlicensing.co.uk.
IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.
If you lose or temporarily misplace your access keys or fob, please report this to the Village Team as soon as possible. We will be able to provide you access to your room whilst you try and find them.
We can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs us to provide the replacements – no hidden admin fees.
To avoid charges for cleaning when you check out, you should make sure your room and flat communal areas are clean and tidy, and that all your personal belongings have been removed.
You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.
Please refer to the What charges might I incur at check-out? question on the Move Out page for more details.
Where possible, we will aim to accommodate group bookings as well as individual bookings. When booking on the website, you can see how many rooms are in each flat. If you know the flat your friend if in and there is availability, you can choose rooms next to them. Alternatively, you can enquire by calling the Customer Contact Village on +44 (0)161 850 6664.
Note: This does not apply to customers who do not have a contract with Campus Living Villages. Please refer to your contract for further information or contact your Landlord (via the details specified in your contract) if you have any questions relating to this matter.
There is Wi-Fi throughout your flat, including your bedroom, and the whole building. To connect to our wi-fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster.
Hi-speed internet Wi-Fi is provided completely free of charge via the ASK4 network and is available throughout the building including study areas and social spaces. To get online, connect to the ASK4 network, open your internet browser, and fill in the registration form.
Multiple devices? We know it is a technological world, so you can connect up to three devices with your ASK4 account!
We provide a wired and Wi-Fi internet service, which ranges from 20mb to 100mb for the Wi-Fi service, and up to 200mb for the wired service.
Our friendly Village Teams are available 24-hours a day, seven days a week, every day of the year (including all UK Bank holidays). This is to ensure you always have someone to speak to should you need our help or support. We regularly review and update our safety policies, in line with government guidance, as well as relevant health authorities.
It’s important that you feel supported when you choose to live with us and we understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.
Our villages are communities, and we urge all our residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the Village Team immediately.
There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services.
Students in the UK can also register for Togetherall – an online service providing free access to students with anxiety, depression, and other common mental health issues.
Efforts to repair or replace damaged items must not be undertaken by anyone other than those who are authorised to do so by Campus Living Villages, such as Campus Living Villages’ staff and/or our approved contractors. Such activity is highly dangerous and can lead to further damage and increased damage fees.
Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at our discretion), and we will only apply a damage charge if there has been malicious damage, or if the repair or replacement results in a cost to Campus Living Villages.
You and your flatmates hold a shared responsibility for any damage caused to the flat communal areas, but if a flatmate is willing to accept full responsibility for such damage, we will not charge anyone other than that person. If no one accepts responsibility for communal, the charge will be split evenly between all flatmates.
It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request in the resident portal.
Still have a question related to moving out which isn't listed on this page?
Visit our dedicated Move Out page for more information.
We make life simple by charging one weekly rate which includes all your water, heating and electricity bills, and insurance. We also provide Wi-Fi free of charge and make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.
There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.
What you get when you live with us:
- All your utility bills – water, electricity, and heating
- Free in room Wi-Fi
- Contents insurance to cover your belongings for up to £3,500
- Staff available 24/7
- Security on-site 24 hours a day*
- Online maintenance reporting
- Onsite maintenance staff
- Hospitality welcome and service
- Management support team
- CCTV
- On-site gym (if applicable)
- Village Life events
- Music practice rooms (if applicable)
*Roaming security checks are conducted in some villages
Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. We ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their visitor’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.
Our village is your home, and we want to provide you with a place where you can live, learn, and grow. It’s about living somewhere to make new friends, have new experiences and, importantly, create memories that will stay with you for years.
Most of our villages have communal areas to socialise, such as games rooms, gyms, movie rooms and sofa areas. What's more, Village Life is our free programme of events and activities, hosted throughout the year to help you settle in and make new friends. As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information.
To find out what events are happening at your village visit our events page.
We ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion.
Check-in slots are available to book via the resident portal here.
If your plans change after your slot is booked, or if you are no longer able to make the confirmed date and time, you can amend your check-in slot at any time using the link above.
Note: Residents meeting the following conditions will have a check-in slot arranged via the university and will be contacted by the university in due course.
- Bournemouth University students at Chesil House, Cranborne House, Lyme Regis House, or Okeford House.
- Leeds Beckett University students at Arena Village.
- University of Greenwich students at McMillan Student Village who have booked via the university.
Something not working correctly?
For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.
We have a range of measures in place to give you peace of mind and ensure you feel safe during your stay.
All our villages have a dedicated health and safety noticeboard with information, tips, and advice on how to stay safe.
If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period. You would need to let us know, in writing as soon as you know you will not be living with us.
You can find our cancellation policy here and in your tenancy agreement.
Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time. Please review the Village Guide tab in the resident portal for parking information at your village.
We take recycling seriously and encourage all our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.
Most of our properties have accessible rooms available; you can find out more about these rooms and check their availability on each of the village pages. Upon booking an accessible room, or if you have any other disability or medical condition that requires our support, please contact our team on +44 (0)161 850 6664, so we can understand your specific requirements.
If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your doctor. Please include all relevant information on your application.
Depending on availability at your chosen village, we should be able to assist with your application to live with a friend or a larger group. To enquire, call the Customer Contact Village on +44 (0)161 850 6664.
Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay.
Alternatively, you can log in to the resident portal and amend your check-in slot at any time (subject to availability).
Still have a question related to move in which isn't listed on this page?
Visit our dedicated Moving-in page for more information.
The UK Government removed all COVID restrictions in England and Wales in 2022. As such, our properties no longer have COVID-19 restrictions in place and all travel restrictions into the UK have been removed.
We will continue to monitor updates and changes from the UK Government, and there are steps you can take to reduce the risk of catching and spreading COVID-19 – more information can be found at https://www.gov.uk/coronavirus.
As much as we love animals, there is a strict no-pet policy at all our villages which is outlined in the Village Rules appendix in your agreement. This is for the wellbeing of all our staff and guests in our villages. No pets, including fish, may be kept in the Village. Additionally, residents are not permitted to bring animals into the Village. This Rule does not apply to the extent that it restricts the keeping of a guide or assistance dog recognised by the relevant agencies.
If you are planning to bring a guide or assistance dog, we would require you to provide more information as to why this would be required and details of the registration with the relevant agency.
Please contact the Village that you are enquiring about. You can find our contact details here.
Some of our locations can cater for couples. For dual or twin occupancy availability please call +44 (0)161 850 6664.
Note: We are not able to provide accommodation for under 18s or non-students during term time in most of our locations.
It is the job of the Village Team to ensure that have a great experience. Your team is made up of a general manager, customer service advisors, housekeepers, and maintenance operatives. They are on hand to assist you if you have any questions, concerns or just want to chat.
Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day-to-day queries.
Rooms for the next academic year usually go live at the beginning of November. Speak to your Village Team to find out if rooms are available to rebook for the following year at your Village.
You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Housekeepers will ensure the communal areas such as the stairwells are clean.
In Burley Road and Rusholme Place, our team will vacuum, mop, and wipe down your kitchen and lounge area once a fortnight.
In Bonington Student Village, Prince Consort Village, Raymont Hall, John Lester and Eddie Colman Courts, and Surrey House, flats with shared bathrooms are cleaned once a fortnight.
All our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go. Full instructions of how to use the machines are on the wall of your village’s laundry room.
The reception team will take receipt of your post and any parcels. Parcels will be kept in the office, and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.
How do I raise a maintenance request? Something not working correctly?
For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.