Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in the check-out envelope provided (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your postbox so you can collect any letters you have waiting for you.
If you are not able to return your keys in person, please contact the Village Team.
We cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if we do not receive them.
The date you need to check out is shown on your contract. We ask that you vacate your room, remove all personal belongings, and return your keys before 10am on this date.
You are welcome to vacate your room before your contract ends. You’ll need to remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early. Please note, if you do decide to check out early, you won’t be entitled to any rent refund.
Alternatively, if you need to stay for a little while longer, please fill out the form on our short stays page (terms and conditions apply).
Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, we will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date.
The Final Account statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately.
DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.
You are welcome to have friends or family help you move out your belongings. To ensure everyone can move around the village easily, we ask that you only have a maximum of two people help you.
Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking out at the same time. Please speak to a member of the Village Team who will be able to advise on availability, or other options available in the local area.
Alternatively, it may be beneficial to use a shipping and storage service. For more information about our approved shipping and storage partner Pinglocker, please refer to the Can you store or ship my belongings? question in the General/Other section.
Campus Living Villages cannot accept responsibility for any loss or damage caused to mail that is delivered or attempted to be delivered to the village after you have checked out. Any mail delivered to you at the village after you have left the village will either be returned to sender (if details are available), disposed of (if sender details are not available), or not accepted for delivery at the village. We cannot forward or store mail for you after you have checked out.
You should contact your bank and any other companies or organisations you receive mail from to advise of your change of address immediately. Royal Mail also offer a redirection service for a fee (subject to Royal Mail’s terms).
If you think you have overpaid your rent, please contact the Customer Contact Village on +44 (0)161 850 6664 or contact@campuslivingvillages.co.uk who will be happy to arrange a refund of any overpaid rent.
Please note, refunds can take up to 28 days from the date of an approved request.
Efforts to repair or replace damaged items must not be undertaken by anyone other than those who are authorised to do so by Campus Living Villages, such as Campus Living Villages’ staff and/or our approved contractors. Such activity is highly dangerous and can lead to further damage and increased damage fees.
Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at our discretion), and we will only apply a damage charge if there has been malicious damage, or if the repair or replacement results in a cost to Campus Living Villages.
You and your flatmates hold a shared responsibility for any damage caused to the flat communal areas, but if a flatmate is willing to accept full responsibility for such damage, we will not charge anyone other than that person. If no one accepts responsibility for communal, the charge will be split evenly between all flatmates.
It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request in the resident portal.
You can extend your stay with us, with prices starting from as little as £16.50 per night, meaning you can take time out to explore your surroundings or relax.
We also offer a two-week cancellation policy which gives you the flexibility to change your plans up to 14 days prior to your summer booking start date without any cancellation or amendment fees.
Please fill out the form on our short stays page for more information (terms and conditions apply).
To enquire about a reference for a landlord, please contact your Village Team. You can find their contact information here.
Please note, we cannot supply written or verbal references directly to third parties without the written consent of the relevant resident.
Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, we will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date.
The Final Account Statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately.
DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.
Please refer to the What charges might I incur at check-out? question in the Cleaning and damage section for more information.
We encourage all residents to check and update their room inventory within 72 hours of checking in. This is to ensure we take a fair and consistent approach to damage charges during check out.
We conduct our own inspections prior to you arriving, so if you forgot to tell us about pre-existing damage, or did not complete your room inventory check, we may have a record of this on our own inspection records and, in this instance, you will not be charged.
If we do not have any record of the damage prior to your arrival (either from our own records, or your inventory check), we will only apply a damage charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.
Please refer to the What charges might I incur at check-out? question below.
To avoid charges for cleaning when you check out, you should make sure your room and flat communal areas are clean and tidy, and that all your personal belongings have been removed.
You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.
Please refer to the What charges might I incur at check-out? question below.
If you paid a pre-arrival rent instalment, this went towards your overall rent and was part of your instalment schedule. You can review the instalment schedule for your tenancy by reviewing the contract we sent you when you completed your booking.
It is very important that we have your correct contact details in case we need to contact you after you check out. Please ensure that we have your current email address and mobile phone number by speaking to the Village Team before you check out.
To avoid charges for cleaning when you check out, you should make sure your room and flat communal areas are clean and tidy, and that all your personal belongings have been removed.
If you have mistakenly left belongings in your room or communal areas, please get in touch with the team straight away to make collection arrangements.
If you can’t collect items in an agreeable timeframe, it may be beneficial to use a shipping and storage service. For more information about our approved shipping and storage partner Pinglocker, please refer to the Can you store or ship my belongings? question in the General/Other section.
You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early.
Please note, if you do decide to check-out early, you won’t be entitled to any rent refund.
Be sure to lock your bedroom door before you leave so no-one else can use it or make a mess.
You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and flat communal areas to us.
Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking out at the same time. Please speak to a member of the Village Team who will be able to advise on availability, or other options available in the local area.
It’s a great idea to speak with your flatmates several weeks before check-out so you can agree how you will all help to ensure flat communal areas are left clean, as well as emptying cupboards and fridge freezers. By working together, the cleaning can be shared equally.
If your flatmates vacate without cleaning the flat communal areas, you can decide whether to clean the communal areas yourself as any communal cleaning charges will apply to all flatmates (including you).
Please refer to the What charges might I incur at check-out? question below.
Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a Campus Living Villages branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you.
If you are not able to return your keys in person, please contact the Village Team.
Campus Living Villages cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if we do not receive them.
Please refer to the What charges might I incur at check-out? question in the Cleaning and Damage section for more information.
As per to the Rules of the Village, your accommodation should be left in the same condition of cleanliness and repair as it was on the first day of your stay, considering any notices you submitted to the Village Team during your inventory check.
Campus Living Villages aims to avoid charging residents after check-out and only applies charges for rectifying cleanliness issues or damages caused by departing residents. Fair wear and tear of items is not chargeable, and the condition and expected lifespan of items is also considered before applying charges.
To avoid charges at check-out, ensure your room and communal areas are clean and tidy, and all personal belongings are removed.
Below is an example of the types of costs incurred by Campus Living Villages from third-party suppliers to address common issues. This is not a standard or exhaustive list and is for illustrative purposes only:
- General cleaning (ensuite room): £45.00
- General cleaning (non-ensuite room): £25.00
- General cleaning (studio): £115.00
- General cleaning (shared bathroom):* £30.00
- General cleaning (shared corridor):* £20.00
- General cleaning (communal kitchen):* £150.00
General cleaning charges do not include carpet cleaning or laundry, and these will be determined and communicated in addition to general cleaning as and when necessary.
- Removal of personal items:* £5.00 (per bin bag)
- Lost key/fob/card: Up to £50.00 (per item) depending on the type of key/fob/card
Costs to repair or replace damaged fixtures, fittings, furniture, and other items are determined on a case-by-case basis with our suppliers and communicated to residents as necessary. Proof of costs will be available upon request.
*Please note: You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.
We aim to conduct your check-out inspection within seven days of your contract end date. Following this, we will email you with a Final Account Statement. This timeframe can be delayed if we need to determine charges for cleaning or damage, but we’ll let you know if this is the case.
You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to us. This can be especially useful if you’re moving out before your flatmates.
The date you need to check out is shown on your contract. We ask that you vacate your room, remove all personal belongings, and return your keys before 10am on this date.
You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early. Please note, if you do decide to check-out early, you won’t be entitled to any rent refund.
Alternatively, if you need to stay for a little while longer, please fill out the form on our short stays page (terms and conditions apply).
You are welcome to have friends or family help you move out your belongings. To ensure everyone can move around the village easily, we ask that you only have a maximum of two people help you.
Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking out at the same time. Please speak to a member of the Village Team who will be able to advise on availability, or other options available in the local area.
Alternatively, it may be beneficial to use a shipping and storage service. For more information about our approved shipping and storage partner Pinglocker, please refer to the Can you store or ship my belongings question in the Shipping, Storage, and Mail section below.
We do not offer a storage or shipping option. However, you may be able to book an extension on your room. You can enquire about short stay bookings by filling out the form on our short stays page, visiting reception, or calling us at +44(0)161 850 6664 (terms and conditions apply).
Alternatively, our approved partner Pinglocker can support you with the following services:
> Room packing with storage
> Room packing with shipment (Internationally)
> Room packing with relocation (UK only)
> Room packing and move to another room within our Village
They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code SUPPORT50 when placing your order (subject to Pinglocker’s terms).
Please note: We cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal/delivery of your belongings (subject to Pinglocker’s terms and conditions).
We encourage all residents to check and update their room inventory within 72 hours of checking in. This is to ensure we take a fair and consistent approach to damage charges during check-out.
We conduct our own inspections prior to your arrival, so if you forgot to tell us about pre-existing damage, or did not complete your room inventory check, we may have a record of this on our own inspection records and, in this instance, you will not be charged.
If we do not have any record of the damage prior to your arrival (either from our own records, or your inventory check), we will only apply a damage charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.
If you are moving out before your flatmates, be sure to lock your bedroom door before you leave so no one else can use it or make a mess.
You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and flat communal areas to us.
If you are moving out after your flatmates, it’s a great idea to speak with your flatmates several weeks before check-out so you can agree on how you will all help to ensure flat communal areas are left clean, as well as emptying cupboards and fridge freezers. By working together, the cleaning can be shared equally.
If your flatmates vacate without cleaning the flat communal areas, you can decide whether to clean the communal areas yourself as any communal cleaning charges will apply to all flatmates (including you).