Living with us at Campus Living Villages

Here you’ll find information on moving in and life in your village, as well as important stuff like paying your rent.
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The booking process

Applying to live with us is easy! All applications are handled online, and should take no more than ten minutes. Please make sure you have all your booking details to hand such as Student ID (don’t worry if you don’t have one yet), bank information and emergency contact details. Click 'Book Now' in the top right to start your application.

All students need to have a guarantor when they book with us. This should be an adult who is willing to meet the terms and conditions of your agreement if you are not able to. As part of the booking process, you will be asked to provide your guarantor’s contact details including email address, home address and telephone number. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.​

As part of the application process, you will be asked to sign an assured short hold tenancy agreement or a licence agreement for a minimum tenancy period. These are legally binding contracts. You will be able to see the agreement online before you accept the offer.

Your contract will include the Christmas and Easter holidays, so there is no need to move out and vacate your room at Christmas or Easter.

You can select which room suits your needs in the resident portal. So, whether you prefer to live independently in a studio or share a flat with a group of friends it is up to you. Our rooms are in high demand so the earlier you book the more choice you will have.

Want to live with your friend and make an application as a group? Our online application portal enables you to choose your own room. Just follow our simple application process via the resident portal to ensure that you get the flat and room you all want.

Some of our locations can cater for couples. For dual or twin occupancy availability please call +44 (0)161 850 6664.

Please note: We are not able to provide accommodation for under 18s or non-students during term time in the majority of our locations.​​

Rooms for the next academic year usually go live at the beginning of November. You can speak to the Village Team to let them know you are interested in booking again and they will contact you to ensure you get the best choice of rooms at the best rates.​​

If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period. You would need to let us know, in writing as soon as you know you will not be living with us.

You can find our cancellation policy here and in your tenancy agreement.

The majority of our properties have accessible rooms available; you can find out more about these rooms and check their availability on each of the village pages. Upon booking an accessible room, or if you have any other disability or medical condition that requires our support, please contact our team on +44 (0)161 850 6664, so we can understand your specific requirements.

If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your doctor. Please include all relevant information on your application.​​

Moving to another country can be a daunting process. If you’re an international student, moving to the UK to study, we’re here to help make the transition into your new accommodation as smooth and as comfortable as possible.​ Find out how we can support you on the International Students page.​

Moving in

To discuss changing your room before checking in, please call us at +44 (0)161 850 6664 between 10am-5pm (UK time), Monday to Friday, or email us at contact@campuslivingvillages.co.uk. If there are other rooms available, we will be happy to agree to a room move. 

Subject to availability. Additional charges may apply. 

If you wish to change your room after you have checked in, please speak to a member of the onsite team at reception. If there are other rooms available, we will be happy to agree a room move. 

Subject to availability. Additional charges may apply. 

You can check in from your tenancy start date, which can be found on your contract. If you would like to check in earlier, please fill out the form on our Short Stays page with details of your request. 

Subject to availability. Additional charges may apply. 

We are only able to provide your keys to you. 

Don’t worry if you can’t collect your keys at the start of your tenancy, simply let us know, and we’ll make sure your keys are waiting for you at reception when you arrive. 

We have partnered with noah so you can order all essential items, and have them ready and waiting for when you arrive. Noah offers free next-day delivery, and by using the code CLV10, you will receive a 10% discount on your first order!*

To place an order, or browse the online shop, click here.

*Subject to Noah’s Box’s terms and conditions​

 

You can arrange for your luggage to be delivered in advance of your arrival. 

Our approved partner, Pinglocker, can support you with the following services: 

  • Room packing with storage 
  • Room packing with shipment (Internationally) 
  • Room packing with relocation (the UK only) 
  • Room packing and move to another room within our Village 

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code SUPPORT50 when placing your order. 

Campus Living Villages cannot accept responsibility for lost or damaged items caused during collection/removal/delivery of your belongings (subject to Pinglocker’s terms and conditions). 

You can visit our dedicated page for international students for information on moving to the UK to study. 

Don’t worry if you can’t collect your keys at the start of your tenancy, simply let us know, and we’ll make sure your keys are waiting for you at reception when you arrive – see the Booking a check-in slot section for more details. 

We can accept a valid passport, driving licence, or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have (e.g., a bank card, a recent bill or bank statement, or. Our team will check this and will need to ask a few security questions before they can provide you with your key.  

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Village Guide tab in theresident portal. 

Bedding, crockery, cutlery, and cooking utensils are not provided, but we have partnered with noah so you can order all essential items, and have them ready and waiting for when you arrive. Noah offers free next-day delivery, and by using the code CLV10, you will receive a 10% discount on your first order!*

To place an order, or browse the online shop, click here.

*Subject to Noah’s Box’s terms and conditions​

You can collect your keys from the village reception when you arrive. We request that you book a check-in slot to let us know when you plan to arrive – see the Booking a check-in slot section for more details. 

All our properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that our team is out in the property, or at one of our nearby villages. 

In this instance, you can call the village’s emergency contact number, which can be found on our contact us page.

You can check in from your tenancy start date, which can be found on your contract. If you would like to check in earlier, please check out our short stays page and fill out the form with details of your request. 

Subject to availability. Additional charges may apply. 

Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay. 

Alternatively, you can log in to the resident portal and amend your check-in slot at any time (subject to availability).

All our properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that our team is out in the property, or at one of our nearby villages. 

In this instance, please call the village’s emergency contact number, which can be found on our contact us page. 

Rental payments are due in line with the payment schedule in your contract. You can review your payment schedule in the resident portal. 

Please note: If your first rent instalment is due on 1st September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to make this payment manually in the resident portal. 

We recommend going through each area of your resident portal in the lead-up to moving in, checking you’ve provided all the required information and payments (where required). 

Below is a helpful move-in checklist: 

  1. E-induction:Before you arrive, you need to complete a short e-induction in the resident portal here. 

Please note: Arena Village residents are not required to complete the e-induction, and the university will contact you directly. 

  1. Emergency contact details:If you haven’t done so already, please update and save your emergency contact details in the resident portal here (scroll down to the 'Update your emergency contact details' section). 
  2. Pre-arrival rent instalment: If your first rent instalment is due on 1st September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to make this payment manually in the resident portal here. 
  3. Termly rent instalments: You need to set up your payment method for termly instalments. You can update your payment details in the resident portal here. 
  4. Guarantor information: If your booking requires a guarantor, please ensure you have added or updated their information in the resident portal (see the 'My Bookings' tab, then 'Step 4: My Guarantor'). 
  5. Check-in barcode: If all the steps above have been completed, you will receive an email containing your check-in barcode three days before your contract start date. Please present this, along with a form of photo ID, when you arrive at the village. This helps our team to confirm we have all the information we need to check you into your new home. 

Please note: If you complete all the steps above and don’t receive your check-in barcode (or if it does not appear in the email), don’t worry. Simply let the team know when you arrive, and they will assist you.

We ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion. Check-in slots go live on the dates listed in the table below for each village, and can be booked via the resident portal. 

Please note: you will not be able to book a check in slot before the dates below. 

Timeslot go live dates 

Available straight away  Prince Consort Village 
Available 24th August 2022  Belgrave View 
  John Lester & Eddie Colman
  Peel Park Quarter 
  Rusholme Place 
Available 29th August 2022  Albert Court 
  Bonington Student Village
  Burley Road 
  Chesterman House
  Fitzroy & Wenlock Courts
  McMillan Student Village* 
  Newport Student Village 
  Raymont Hall 
  Surrey House 
Please refer to information from your university Arena Village 
  Chesil House 
  Cranborne House 
  Lyme Regis House 
  McMillan Student Village*
  Okeford House

 

Please note: University of Greenwich Students at McMillan Student Village will have a check-in slot arranged via the university – please refer to information from the university for more info. Students studying at other universities/institutions at McMillan Student Village can book a check-in slot from 29th August 2022. 

If you are no longer able to make the confirmed time or date once your slot is booked, you can access the check-in slot section in the resident portal and amend your booking at any time. 

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time. Please review the Village Guide tab in the resident portal for parking information at your village. 

The best way to find directions is by searching for the address and postcode of the village on a sat nav, or a navigation app (e.g., Google Maps, Waze, etc.). You can find addresses for all our villages on the contact us page. 

We don’t have pictures of all rooms, but we have plenty of photographs of the different room types at each location. Simply navigate to your village page on the website, find the room type you have booked, and scroll through our selection of images. 

Please note, that all website images and show flats are representative of each particular room type but are not identical. For example, your allocated room will have all the same features, however, the layout, size, shape, colour theme, and condition can vary. 

Yes it is very important that you complete your online room inventory in the resident portal within 72 hours of checking in. This acts as your record of the room condition when you arrived and will be useful for us in helping you to get your deposit refunded at the end of your stay. 

For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal. 

Bedding is not provided, but we have partnered with noah so you can order all essential items, and have them ready and waiting for when you arrive. Noah offers free next-day delivery, and by using the code CLV10, you will receive a 10% discount on your first order!*

To place an order, or browse the online shop, click here.

*Subject to Noah’s Box’s terms and conditions​

For more information on what is included in your room and flat, please check the Village Guide tab in the resident portal. 

Crockery, cutlery, and cooking utensils are not provided, but we have partnered with noah so you can order all essential items, and have them ready and waiting for when you arrive. Noah offers free next-day delivery, and by using the code CLV10, you will receive a 10% discount on your first order!*

To place an order, or browse the online shop, click here.

*Subject to Noah’s Box’s terms and conditions​

Upon arrival, you will have immediate access to free, unlimited, high-speed Wi-Fi via our ASK4 network. 

Simply open your internet browser when you arrive, fill in the registration form, and the world (wide web) is your oyster. 

If you need any support, you can call ASK4 at +44(0)114 303 3232. 

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the “Your Village” tab in theresident portal. 

Bedding, crockery, cutlery, and cooking utensils are not provided, but we have partnered with noah so you can order all essential items, and have them ready and waiting for when you arrive. Noah offers free next-day delivery, and by using the code CLV10, you will receive a 10% discount on your first order!*

To place an order, or browse the online shop, click here.

*Subject to Noah’s Box’s terms and conditions​

All bed size information is available on the property page of the accommodation you booked. Simply find the city and property you have booked on our website, then find the room type you have booked, and the bed size information will be available. 

UK bed size info: 

  • Single = 90cm x 190cm 
  • Small double (or 3/4) = 120cm x 190cm 
  • Double = 135cm x 190cm 

Please see the “What should I pack?” section for information on ordering bedding and other essential items so it is ready and waiting for you when you arrive.

The UK Government removed all COVID restrictions on 24th February 2022 in England, and on 30th May 2022 in Wales. As such, our properties no longer have any COVID-19 restrictions in place. 

We continue to monitor updates and changes from the Government, but there are still steps you can take to reduce the risk of catching and spreading COVID-19 – more information can be found at https://www.gov.uk/coronavirus. 

For more information on our safety measures, please visit our Keeping you safe page. 

Whilst you are allowed to have guests stay over during your tenancy (subject to the Rules of the Village), we politely ask you to consider not having anyone stay over during the busy check-in period. This is to encourage everyone to feel comfortable in their new home and meet new people. 

Please speak to a member of the Village Team when you arrive if you have any questions or special requests. 

All COVID travel restrictions were lifted for passengers entering the UK on 18th March 2022. We will not ask you to confirm your vaccination status when you arrive. 

All COVID travel restrictions were lifted for passengers entering the UK on 18th March 2022. We will not ask you to confirm your test status when you arrive. 

We have created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It is also a great way for you to chat with your new neighbours before you arrive! 

To join your group, search on Facebook for 'Official Group for [insert your village name here] 2022/23'. 

When joining the Facebook group, make sure that you are requesting to join the correct academic year – 2022/23. 

Please note: The Facebook groups for our villages in Bournemouth and Salford are managed by each respective university. 

We have a range of measures in place to give you peace of mind and ensure you feel safe during your stay. 

All our villages have a dedicated health and safety noticeboard with information, tips, and advice on how to stay safe. 

For more information on our safety measures, please visit our Keeping you safe page.

We have a blog that gives lots of tips and advice for people making the transition to university life. 

Check it some of our most useful blog posts in The Hub. 

Moving out

Be sure to lock your bedroom door before you leave so no-one else can use it or make a mess.

You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to us. This can be especially useful if you’re moving out before your flatmates.

It’s a great idea to speak with your flatmates several weeks before check-out so you can agree how you will all help to ensure communal areas are left clean, as well as emptying cupboards and fridge freezers. By working together, the cleaning can be shared equally.

You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

If your flatmates have vacated without cleaning the communal areas, you can decide whether or not to clean the kitchen yourself. Any subsequent communal cleaning charges will apply to all flatmates (including you), so we always recommend speaking with your flatmates several weeks before check-out so you can agree on how you will all help to ensure communal areas are left clean, and cupboards and fridge freezers are left empty. By working together, the cleaning can be shared equally.

To avoid charges for cleaning, you should make sure your room and bathroom are clean and tidy, and that your personal belongings have been removed.

You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

You must not attempt to repair broken or damaged items yourself, nor should you ask a friend or family member to do so for you. This could be very dangerous to you and your flatmates and may cause additional damage, which will likely result in increased damage charges.

It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request in the resident portal.

We encourage all residents to complete a room inventory check when they first check in. This is to ensure we take a fair and consistent approach to damage charges during check out.

We conduct our own inspections prior to you arriving, so if you forgot to tell us about pre-existing damage, or did not complete your room inventory check, we may have a record of this on our own inspection records and, in this instance, you will not be charged.

If we do not have any record of the damage prior to your arrival (either from our own records, or your inventory check), we will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.

It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request in the resident portal.

Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at our discretion).

We will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.​

You and your flatmates hold a shared responsibility for any damage caused to communal areas in your flat, and if a flatmate is willing to accept full responsibility for damage caused, we will not charge anyone other than that person.

If no one accepts responsibility, the charge will be split evenly between all flatmates. We will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.​

It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request in the resident portal.

We will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.​

If you paid a pre-arrival rent instalment, this went towards your overall rent and was part of your instalment schedule, so won’t be returned to you. You can review the instalment schedule for your tenancy by reviewing your contract in the resident portal.​

If you think you have overpaid your rent, please contact the Customer Contact Village on +44 (0)161 850 6664 or by emailing contact@campuslivingvillages.co.uk, and we will be happy to arrange a refund of any overpaid rent.

Please note, refunds can take up to 28 days from the date of request.​

Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, we will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date.

The Final Account statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately.

DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.​

You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early.

If you do decide to check-out early, you won’t be entitled to any rent refund.​

You can extend your stay with us, with prices starting from as little as £18.50 per night, meaning you can enjoy the summer months, and take time out to explore your surroundings or relax.

We also offer a two-week cancellation policy which gives you the flexibility to change your plans up to 14 days prior to your summer booking start date without any cancellation or amendment fees.

Please fill out the form on our short stays page for more information.​

Terms and conditions apply.​​

Yes, you can have friends or family to help you move your belongings. To ensure everyone can move around the village easily, we ask that you only have a maximum of two people help you.​

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking out at the same time. Please speak to a member of the Village Team who will be able to advise on availability, or other options available in the local area.​

Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a Campus Living Villages branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you.

If you are not able to return your keys in person, please contact the Village Team.

Campus Living Villages cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if we do not receive them.​

To avoid charges for cleaning, you should make sure your personal belongings have been removed from your room and communal areas before you leave.

If you have mistakenly left belongings in your room or communal areas, please get in touch with the team straight away to make collection arrangements. If you can’t collect items in an agreeable timeframe, it may be beneficial to use a shipping and storage service.

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code SUPPORT50 when placing your order.

Campus Living Villages cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongings (subject to Pinglocker’s terms and conditions​).​

Your check-out date is the date shown as the ’Termination date’ on your contract (available via the resident portal). We ask that you vacate your room, remove all personal belongings, and return your keys before 10am on this date.

If you need to stay for a little while longer, please fill out the form on our short stays page (terms and conditions apply).

You are welcome to vacate your room before your contract ends – just tell a member of staff that you’re leaving early. If you do decide to check-out early, you won’t be entitled to any rent refund.​

We aim to conduct your check-out inspection within seven days of your contract end date. Following this, we will email you with a Final Account Statement. This timeframe can be delayed if we need to determine charges for cleaning or damage, but we’ll let you know if this is the case.

You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to us. This can be especially useful if you’re moving out before your flatmates.​

To enquire about a reference for a landlord, please contact your Village Team. You can find their contact information here. We cannot supply references directly to third parties and must receive the reference request from the resident.

It is very important that we have your correct contact details in case we need to contact you after you check out. Please ensure that we have your current email address and mobile phone number before you check out – these can be reviewed and updated in the resident portal.​

We do not offer a storage option; however, you may be able to book your room over the summer. You can enquire about short stay bookings by filling out the form on our short stay page. Alternatively, please visit reception or call us on +44(0)161 850 6664 to check availability and rates for our summer extensions (terms and conditions apply).

Alternatively, our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code SUPPORT50 when placing your order.

Campus Living Villages cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongings (subject to Pinglocker’s terms and conditions​).​

Our approved partner Pinglocker can support you with the following services:

  • Room packing with storage
  • Room packing with shipment (Internationally)
  • Room packing with relocation (UK only)
  • Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code SUPPORT50 when placing your order.

 

Campus Living Villages cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongings (subject to Pinglocker’s terms and conditions​).​

Campus Living Villages cannot accept responsibility for any loss or damage caused to mail that is delivered or attempted to be delivered to the village after you have checked out. Any mail delivered to you at the village after you have left the village will either be returned to sender (if details are available), disposed of (if sender details are not available), or not accepted for delivery at the village. We cannot forward or store mail for you after you have check out.

You should contact your bank and any other companies or organisations you receive mail from to advise of your change of address immediately. Royal Mail also offer a redirection service for a fee (subject to Royal Mail’s terms and conditions).​

Life in your village

It is the job of the Village Team to ensure that have a great experience. Your team is made up of a general manager, customer service advisors, housekeepers, and maintenance operatives. They are on hand to assist you if you have any questions, concerns or just want to chat.

Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day-to-day queries.​

Our village is your home, and we want to provide you with a place where you can live, learn, and grow. It’s about living somewhere to make new friends, have new experiences and, importantly, create memories that will stay with you for years.

Village Life is our free programme of events and activities, hosted throughout the year to help you settle in and make new friends. As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information

To find out what events are happening at your village visit our events page.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the Your Village section in the resident portal.

You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. Information on TV Licencing can be found at www.tvlicensing.co.uk.

IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.​

As much as we love cuddly animals, there’s a strict no pet policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

If you are planning to bring an assistance animal, please contact Customer Contact Village, or the Village that you are enquiring about. You can find our contact details here.

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form on the resident portal. We may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.

Visit Council Tax – GOV.UK (www.gov.uk) for more information.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. You can do this by downloading the MyEndsleigh app and registering. 

Visit MyEndsleigh to:

  • View what is and what is not covered
  • Get claims support
  • Personalise cover
  • Access rewards
  • Access wellbeing support

Furthermore, you can upgrade your policy to cover your essential items when they are outside of your accommodation. Our policy number is HH1225

Visit Endsleigh’s website for more information.

We know that feeling secure and safe is really important to our residents, that’s why we have Service and Safety teams in our villages. Our villages have CCTV cameras, and we conduct safety patrols for the safety of our guests. See our keeping you safe page for more information.

If you lose or temporarily misplace your access keys or fob, please report this to the Village Team as soon as possible. We will be able to provide you access to your room whilst you try and find them.

We can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs us to provide the replacements – no hidden admin fees!

We understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.

Our villages are communities, and we urge all our residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the Village Team immediately.

There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services.

Students in the UK can also register for Togetherall – an online service providing free access to students with anxiety, depression, and other common mental health issues.​

To connect to our wi-fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster.

Hi-speed internet Wi-Fi is provided completely free of charge via the ASK4 network and is available throughout the building including study areas and social spaces. To get online, connect to the ASK4 network, open your internet browser, and fill in the registration form.

Multiple devices? We know it is a technological world, so you can connect up to three devices with your ASK4 account!

We provide a wired and Wi-Fi internet service, which ranges from 20mb to 100mb for the Wi-Fi service, and up to 200mb for the wired service.​

All our villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go.

Please note that the following villages will receive a free Wash Station card:

  • Arena Village
  • Burley Road
  • Okeford House
  • Belgrave View
  • Albert Court
  • McMillan Student Village
  • Prince Consort Village
  • Fitzroy and Wenlock Courts
  • Newport Student Village
  • Bonington Student Village
  • Peel Park Quarter
  • John Lester and Eddie Colman Courts

Full instructions of how to use the machines are on the wall of your village’s laundry room.

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office, and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.​

Something not working correctly?

For anything urgent, let reception know as soon as possible. For everything else, submit a form via the resident portal.

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. We ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their visitor’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.

We take recycling seriously and encourage all our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Facilities, amenities, and rent

We make life simple by charging one weekly rate which includes all your water, heating and electricity bills,  and insurance. We also provide Wi-Fi free of charge and make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.

There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.

What you get when you live with us:

  • All your utility bills – water, electricity, and heating
  • Free in room Wi-Fi
  • Contents insurance to cover your belongings for up to £3,500
  • Staff available 24/7
  • Security on-site 24 hours a day*
  • Online maintenance reporting
  • Onsite maintenance staff
  • Hospitality welcome and service
  • Management support team
  • CCTV
  • On-site gym (if applicable)
  • Village Life events
  • Music practice rooms (if applicable)

*Roaming security checks are conducted in some villages​

You can find the full details of your payment plan within your agreement in the resident portal. There you will find a full breakdown of what payments are required and when they need to be made.​

The payment dates for your rent are stated on your contract and can also be viewed on the resident portal. We will also send you a reminder email 21 days in advance of your payment date.

You can set up a direct debit on the resident portal which will ensure that the rent is automatically paid on time.

You can set up your and make additional payments in the ‘My Account’ section on the resident portal.

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty, we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.​

We always try to align our payment dates with the receipt of student loans, but this may not always be possible, and payments will be required from you or your guarantor on the due dates in your agreement.

If you already live with us and have not yet received your loan, please speak to your Village Team today and they will be able to advise you of your options.

If you are applying for student finance, you can do so here.

We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.

If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

Find out how and when to apply for student finance.

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Housekeepers will ensure the communal areas such as the stairwells are clean.

In Burley Road and Rusholme Place, our team will vacuum, mop, and wipe down your kitchen and lounge area once a fortnight.

In Bonington Student Village, Prince Consort Village, Raymont Hall, John Lester and Eddie Colman Courts, and Surrey House, flats with shared bathrooms are cleaned once a fortnight.

Miscellaneous

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items. You can find your village's address in the resident portal.

Something not working correctly? For any urgent maintenance requests, please let reception know as soon as possible. For everything else, we encourage you to submit a form on the resident portal.

Once you arrive at your village, it's important that you fill the room inventory form in the resident portal within the first few days of your arrival, because it's a record of the condition of your room when you arrived, and it will be checked when you come to leave. Most importantly, it will help you get your deposit back.

As a student, you do not need to pay council tax. To qualify for an exemption, please fill in the form on the resident portal.