1. By booking a Twin Bunk room at Fitzroy Court, you are securing one of the two individual bed spaces within the room. The weekly rent of £89 (for 42 weeks) or £85 (for 51 weeks) applies per person, not per room.
2. Twin Bunk rooms are allocated to residents sharing with another individual of the same gender.
3. If you wish to share a Twin Bunk room with a friend, both parties must make separate bookings for each bed space in the relevant room. If you and your friend are of different genders, you will only be able to complete the booking for the first person online. In such circumstances, please book the first bed space, then contact our team to discuss booking the second bed space. Contact details are – email: bedfordshire@clvuk.com / phone: +44 1582 405 000.
4. We reserve the right to allocate a compatible roommate where necessary to ensure gender-appropriate sharing.

1. 1. This offer is available exclusively to new customers who make a booking for a room at Fitzroy Court for the 2025/26 academic year.
   2. To be eligible, customers must not have previously paid a deposit of £200 or more and must not hold an existing confirmed booking with us.
   3. This offer cannot be combined with any other promotions or discounts unless explicitly stated.
   4. We reserve the right to withdraw or amend this offer at any time without prior notice.

Non-student (Explorer)

These Terms and Conditions apply to all bookings made online at www.campuslivingvillage.com or by telephone or in person. By completing your booking, you are voluntarily entering into a contract with CAMPUS LIVING VILLAGES UK LIMITED (“CLV”) of 7th Floor Digital World Centre 1 Lowry Plaza, Salford Quays, Manchester, United Kingdom, M50 3UB (Registered Company No. 06604874)

Age requirement

We cannot accommodate individuals under the age of 18 years in our building.

Payment

CLV require prepayment for your entire stay at the time of booking. In the event prepayment is not received, your booking will not be confirmed and CLV will release any held room(s) without further notice and the room(s) will no longer be available to you. No booking will be treated as confirmed until payment has been received in full and access to the room(s) will not be granted unless the full payment has been received.

Payment is only be accepted by Visa Credit/Debit Card, or MasterCard Credit/Debit Card.

Cancellations / no show

A cancellation or no-show will be charged at full room rates. All prepayments are non- refundable and non-transferrable.

Please note that you are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In the exceptional circumstances, CLV might cancel or change your booking. We will inform you as soon as possible. CLV will try to accommodate you where possible but, in the event, we are unable to do so you can opt for either (i) a refund in full for all sums paid or (ii) alternative accommodation with a third-party provider of equivalent standard. In the event we are unable to find such alternative accommodation, you will be given a refund for all sums paid. We will however have no additional liability to you. We regret we cannot pay compensation, reimburse any expense, or costs you may incur because of any such cancellation or change.

Pricing

All prices are in British Pounds (£) and are inclusive of Value Added Tax (VAT) at the current rate. A minimum length of stay or other conditions may apply at certain rates, as specified.

Prices are subject to change without notice.

Price lists for additional items, such as services offered, are displayed at relevant locations or are available on request.

CLV will not accept bookings exceeding 90 consecutive days. For stays exceeding this, you must request a new booking to begin once the previous booking expires.

Checking in and checking out

On arrival you and your party will be required to provide proof of identity. All individuals whose nationality is outside of the United Kingdom, Ireland or the Commonwealth will be required to provide additional information. We will be required to securely store identification information as well as details of your next destination. The information will be kept for one year and records will be made available to the relevant authorities on demand. If proof of identity cannot be provided, we reserve the right to restrict access to the room(s).

Check-in is between 15:00 and 18:00. The room(s) will be held until 22:30 of the day of arrival at which time CLV reserve the right to release the room(s) without notice unless you have notified us of late arrival.

Rooms should be vacated on the day of departure by 11:00am at the latest (unless otherwise agreed as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of CLV.

Rooms are subject to maximum occupancy which is specified at the time of booking.

Occupation of your room

By booking with CLV, you acknowledge that no tenancy or licence is created by that booking and further:

(a)      Any rights conferred on you by this booking are limited to the right to occupy the room as a hotel guest only for the period specified in your booking;

(b)      This booking does not confer on you the rights of a tenant under a lease;

(c)      You do not acquire any legal interest in the room, flat or any other part of the relevant premises for your booking;

(d)      Your right to occupy is in relation to the room.

CLV may move you to another room of the same type or a room of no lesser standard at any time (including to another accommodation building within the overall premises (where applicable), on reasonable notice, if CLV considers it necessary or desirable for maintenance, to avoid difficulties between residents, for the better management of the premises or for any other reason within the absolute discretion of CLV. You must comply with any such requirement within a reasonable period specified by CLV. If you fail to do so, CLV may arrange to move your possessions to another room or to storage and recover the reasonable cost of the removal and/or storage losses as a consequence of your failure to do so. The terms and conditions of your booking will apply to any alternative accommodation to which you are transferred in accordance with this term, whether or not this is temporary.

Accessibility

Please contact us on +44 (0)161 850 6664 should you wish to discuss particular requirements or availability of suitable rooms. We always aim to accommodate your needs where we can. Assistance dogs are welcome by prior arrangement.

Guest behaviour

You and your party are expected to always conduct yourselves appropriately, both inside and outside of the building, and to comply with all requests and procedures imposed by CLV (including but not limited to health and safety procedures, security procedures and any relevant statutory requirements whether in writing, verbally or otherwise). You and your party are requested not to disrupt the comfort and enjoyment of other individuals staying in the building or the or the operation of the property. No threatening or offensive behaviour towards other individuals or members of staff will be tolerated. You and/or your party must not bring any illegal or hazardous substances into any part of building or enter areas of the building which are indicated as being closed to hotel guests.

Should we consider your behaviour and/or the behaviour of any member of your party to be inappropriate, we reserve the right to refuse to provide accommodation or to request you and/or the member of your party/your entire party to leave without further delay. In such circumstances, CLV will have no obligation to refund any sums paid by you or your party and will not provide alternative accommodation.

Your liability

You shall be liable and therefore you shall indemnify CLV for:

• Any acts or omissions (whether or not intentional) which result in the damage to the building, including but not limited to damage caused because of negligence, deliberate damage, or recklessness but only to the extent such damage resulted from your (or any member of your party's) acts or omissions;
• The cost (including post and package) of replacing any items which you (or a member of your party) have removed from the building without CLV’s consent;
• Any additional charges for cleaning in the event you and/or a member of your party smoke in the building.

In such circumstances, an invoice will be sent to you which will be payable within 14 days of the date of issue.

Smoking

Smoking is not allowed inside the building or in public areas, please ask reception for your nearest designated smoking area.

Special requests

Whilst every effort is made to fulfil your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.

Pets

No pets are not allowed in our building.

Lost property

All loss or damage to your property should be reported to reception without delay and you will assist CLV with any report made to the police.

All lost property should be reported or handed to reception as appropriate. In the event the owner of an item cannot be located and/or the item is not reclaimed within three (3) months from the date on which it was found, it will be disposed by CLV.

Privacy

We will use your personal data to process your reservation and to provide the services and products you have requested (including customer service) as well as the other purposes listed in our Privacy Policy located at:

https://campuslivingvillages.com/privacy

Force majeure

CLV accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility, service plant, machinery, computers, vehicles, or any collapse of building structures.

Limitation of liability

CLV will not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law for any loss of profit or any indirect, special, or consequential loss, damage, costs, expenses, or other claims (whether caused by our negligence, our agents or otherwise) which arise out of or in connection with your booking except in respect of death or personal injury caused by our negligence. Our entire liability under your booking will be limited to the amount charged for your booking except as previously provided.

Money, jewels, and other valuables are brought to the property at your sole risk. CLV accept no liability and shall not be responsible for any loss or damage thereto and you remain solely responsible for the safekeeping of any such items.

Nothing in these terms and conditions shall operate to exclude or restrict CLV’s liability for any loss, damage or liability which may not be excluded or limited by law.

Severability

If any of the terms and conditions (whether in whole or in part) are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.

If any of the terms and conditions are so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of that provision was deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable.

Waiver

A waiver of any breach of any of the terms and conditions of this contract or of a default under the contract shall not constitute a waiver of any other breach of default and shall not affect the other terms and conditions.

Governing Law and Jurisdiction

The contract created between you and CLV is governed by English laws and the English Courts have exclusive jurisdiction to determine any dispute arising in relation to the contract.

Feedback / Complaints

We always look for ways to improve our services. You can contact us to provide feedback using the details below:

• Phone: +44 (0)161 850 6664
• Email: contact@campuslivingvillages.co.uk

The same contact details can be used to log a complaint.

You may cancel within the period stated on your contract. Please note: this period varies depending on each location, so please check your contract. If you paid a deposit or any rental fees for your booking and you are able to cancel under the terms of your contract, these will be refunded to you.

You will lose your right to cancel your booking when you collect the keys for your room, even if this is within the period stated in your contract. 

This policy is subject to contractual changes.

All cancellation requests must be made in writing by directly emailing your village reception team. You can find the contact details on the Contact Us page.

We will confirm within 14 days from receipt of your request to cancel whether further information is required or whether your request to cancel has been accepted. For the avoidance of doubt, until you have received confirmation from us confirming that your cancellation has been accepted, the contract between you and us remains active, and you remain liable for any payments due under that relevant contract.

Supplementary terms

If you are a first-year student or you are residing in the building for the first time, you may withdraw your acceptance of the owner’s offer to provide you with a room and of the terms of this agreement (in which case you will receive a refund of the residential fee paid by you in advance and the deposit) if:

• You do not receive an unconditional offer from Your University You may withdraw Your acceptance of the Owner’s offer up to seven (7) days following the release of A Level Results by giving the Owner notice in accordance with clause 5.9 and providing the Owner with evidence which it deems satisfactory within this time frame; or
• You require a visa to study in the UK, but Your visa application has been rejected, You may withdraw Your acceptance of the Owner’s offer to provide You with accommodation up to seven (7) days after rejection of Your visa application, by giving the Owner notice in accordance with clause 5.9 and providing the Owner with evidence which it deems satisfactory within this time frame.

Our right to cancel your booking.

We reserve the right to cancel your booking and resell your room in any of the following circumstances:

1. You fail to collect your key within 14 calendar days of the date you are permitted to occupy your room from.
2. Where the first rent instalment is due prior to the booking start date, and it is not received as cleared funds within seven days of the due date.

You remain liable for all amounts due under the contract until the room is sold and any rental amounts between bookings, which we may deduct from any deposit we hold.

If, after the commencement of your booking, you would like to be released from your contract with us, and a suitable replacement (in our absolute discretion) is found, we will release you from the contract from the date the replacement contract takes effect from. You will remain responsible for any rental arrears outstanding up to this date. Your deposit will be refunded subject to any permitted deductions by way of example (but not limited to) damage, cleaning, or rent.

If, after the commencement of your booking, you would like to be released from the contract, and a suitable replacement (in our absolute discretion) is not found, we reserve the right to retain the deposit. You will remain liable for the full rent and other charges detailed in your contract until the date your contract ends.

These terms are for direct bookings only and some contracts may differ. The full terms and conditions of your booking can be found in your contract, which you can access on the accounts page on the CLV App or on the resident portal.