Keeping You Safe

It’s important that you feel comfortable and supported

We have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay.
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Staff available 24/7

Our friendly Village Teams are available 24-hours a day, seven days a week, every day of the year (including all UK Bank holidays). This is to ensure you always have someone to speak to should you need our help or support. We regularly review and update our safety policies, in line with government guidance, as well as relevant health authorities. 

All our villages have CCTV installed, and access in and around the buildings is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys. 


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We know how important your belongings are to you. 

We’ve partnered with Endsleigh, the No.1 student insurance provider, to provide you with basic contents insurance, completely free of charge. For more information on the contents that are covered, and how you can upgrade your cover, please visit 

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Building and Fire Safety 

CLV prioritise safety obligations at our properties and firmly believe that residents should be well-informed about building and fire safety from the beginning of their stay.

Whilst we remain vigilant in overseeing the safety of our residents and premises, we encourage residents and members of the public to come forward with any significant building and fire safety concerns or incidents that can assist us in fulfilling our obligations.

For a detailed insight into our approach to building and fire safety, please refer to our Resident Engagement Strategy.

Information about how to raise a concern about building and fire safety is available via our Resident Feedback page.

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We’re members of the ANUK National Code 

We're proud members of the ANUK National Code for Non-Educational Establishments, the model for 'best practice' in student accommodation. 

Still got a question?

Check out the Living with us page for FAQs, which includes lots of information such as what’s included in your room and how to pay your rent.

Want to chat to someone?

You can contact the Customer Contact Village by calling +44 (0) 161 850 6664, submitting an enquiry via the contact form, or speaking to them via webchat, which is accessible on the contact page. They will then pass on any important information to your Village Team.

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