Student Village, The University of Melbourne campus

Departure Guide

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We hate goodbyes!


Moving out of the Village is more than a matter of ripping down the posters, packing up your clothes and legging it out the door… particularly if you want to get your bond back.

So, here are a few pointers to help you organise your last weeks in the Village and make sure you have it all covered!

The Village Team

MUV Deck people shot 3

How to prepare for your check out

Refer to this list as the big day arrives to ensure you don’t forget a thing when it comes time to leave the village for the last time.

  • Update departure date on the Resident Portal
  • Remove all personal belongings and rubbish from your room & apartment common areas
  • Clean your room and share out the cleaning of common areas
  • Account paid in full (check Resident Portal)
  • Report any broken/missing items via the Resident Portal
  • Collect mail/parcels from Reception/letter box and re-direct your mail
  • Return your key(s)/swipe card to the Village Reception
  • Follow the prompts in the email sent from the Residential Tenancies Bond Authority (RTBA) to claim your bond

Before departing the Village, please ensure that you collect all personal mail and any parcels from Village Reception.

If you have provided your Village address to any external providers (e.g., bank or University), don’t forget to contact them to update your new address! Note, we do not forward mail, including parcels.

After you have departed, you will receive an email and SMS (if mobile number was provided) from the RTBA to approve your bond refund.

You will be prompted to insert banking details for a direct deposit or asked for a forwarding address for a cheque to be sent out.

Please note, the RTBA do not refund to credit card.

Cleaning Information

Take responsibility for cleaning your own room and ensure you share out the responsibility for communal areas – everyone living in the apartment is responsible for the condition of that apartment at the time of check out.

As per your agreement, your room is cleaned to a professional standard prior to your arrival and the room must be cleaned to that standard prior to your departure. We will inspect your apartment on your departure and assess the level of cleanliness and check the apartment for damages. Charges will be applied to your account if it is not up to standard, graded according to the condition. This can be paid directly or taken out of your Bond. Please contact Reception for a list of cleaning and damage charges.

If you have any unwanted items that can be donated to a worthy charity, goods can be placed in the bins in the laundry.

Please note: All Large items, Doonas, Blankets, Pillows etc are NOT to be dumped down the Bin Chutes to avoid blocking the chute – Please bring these downstairs and place them in the charity bins or main rubbish bin. Your assistance with this will be greatly appreciated.

TIP! Use our cleaning checklist in this FAQ to help you get the job done!

Yes, you are required to remove everything from your room and your belongings from the common areas. If you need to store any of your belongings/boxes/suitcases, you will need to make your own arrangements with a local storage company.

Yes, you are required to clean your room and common area to a reasonable standard before departure, otherwise cleaning charges will apply.

Your Cleaning Checklist

  • Remove all personal possessions (anything left will be disposed of and an additional cleaning fee may apply)
  • Remove all rubbish items incl mattress protector
  • Wipe all furniture including desk, bookshelf, wardrobe and cupboards and mirror
  • Clean inside of window including sills and ensure windows are closed
  • Remove any residue and clean walls and skirting boards
  • Vacuum carpet (including under the bed)
  • Wipe skirting board, switches, power points, door handle & lock
  • Dust ceiling fan, if reachable
  • Lock the bedroom door before departing

  • Remove all personal possessions including food
  • Clean inside & outside of cupboards
  • Clean splash back (tiled wall) and rangehood
  • Wipe all bench tops
  • Clean stovetop to remove stains and build up
  • Clean inside & outside of convection oven/microwave
  • Clean inside & outside fridge freezer
  • Wash any dirty dishes, cutlery, cooking utensils etc.
  • Mop kitchen floor
  • Wipe skirting board
  • Remove garbage

  • Wipe/dust furniture
  • Wipe/dust vacuum couch/armchairs
  • Wipe skirting board, switches, power points, door handle & lock
  • Spot clean walls & blinds (scuff marks)
  • Vacuum all carpeted areas and wipe skirting boards
  • Dust ceiling fan, if reachable
  • Remove rubbish, sweep balcony
  • Clean internal glass in common area only (balcony sliding doors)
  • Clean out under stair storage areas (if applicable for your Village)

  • Remove all personal possessions
  • Clean and disinfect toilet/seat & lid
  • Clean mirror, leaving it streak free
  • Wipe skirting board, towel rail, toilet holder, soap holder, shelf, door handle & lock
  • Clean and disinfect washbasin
  • Clean and disinfect shower walls, floor and screen (if applicable) ensuring all mould, mildew and soap scum removed
  • Mop bathroom floor
  • Empty and clean bin
  • Clean exhaust fan/cover (where applicable)

On the day of your check out

Check Out time is strictly by 10:00am.

Failure to depart prior to 10:00am will result in additional fees.

TIP! You must return your apartment key, mailbox key (if issued) and swipe card to Village Reception by 10am on your check-out date. Failure to return your keys will result in a charge, which will be deducted from your Security Deposit/Bond.

  1. Settle any outstanding debt (you can view and pay any debt by logging into the online resident portal)
  2. Return your key/swipe card and parking permit (if applicable) to the Village Reception
  3. Sign the check-out register

  1. Settle any outstanding debt (you can view and pay any debt by logging into the online resident portal)
  2. Hand your swipe card and keys over to staff by going to Reception and knocking on the door or calling the Duty Phone on 0466 306 906.

Last but not least

We hope you enjoyed your time at the Village, it was fantastic to have you with us.

We wish you all the best!

Whilst every care has been taken to ensure the accuracy and reliability of the information contained in this publication at the time of publishing (September 2022), Campus Living Villages makes no warranty or guarantee, or promise whether express or implied, concerning the accuracy or reliability of any information contained in this publication. Campus Living Villages reserves the right to change or alter this information at any time without notice. To the extent permitted by law, Campus Living Villages excludes all liability arising from the use of, or reliance on, the information contained in this publication. © Campus Living Villages, September 2022.