Western Sydney University Village Penrith

Departure Guide

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We hate goodbyes!

 

Moving out of the Village is more than a matter of ripping down the posters, packing up your clothes and legging it out the door… particularly if you want to get your bond back.

So, here are a few pointers to help you organise your last weeks in the Village and make sure you have it all covered!

The Village Team

MUV Deck people shot 3

How to prepare for your check out

Refer to this list as the big day arrives to ensure you don’t forget a thing when it comes time to leave the village for the last time.

  • Update departure date on the Resident Portal
  • Remove all personal belongings and rubbish from your room & apartment common areas
  • Clean your room and share out the cleaning of common areas
  • Book a departure inspection (if applicable)
  • Account paid in full (check Resident Portal)
  • Report any broken/missing items via the Resident Portal
  • Collect mail/parcels from Reception/letter box and re-direct your mail
  • Return your key/swipe card and parking permit (if applicable) to the Village Reception
  • Update account details on the Resident Portal (if Security Deposit to be returned to different account)

Before departing the Village, please ensure that you collect all personal mail and any parcels from Village Reception.

If you have provided your Village address to any external providers (e.g., bank or University), don’t forget to contact them to update your new address! Note, we do not forward mail, including parcels.

Your Security Deposit, less any outstanding amount (i.e., cleaning/damage charges), will be refunded back to the account which we debited rent from within a calendar month after your contract end date.

If you would like to change your account details, please log on to the Resident Portal and click on ‘Rent Payment’ before checkout.

Cleaning Information

Take responsibility for cleaning your own room and ensure you share out the responsibility for communal areas – everyone living in the apartment is responsible for the condition of that apartment at the time of check out.

 

It’s noted an annual cleaning fee was paid at time of confirmation which covers the cost for a standard apartment clean. If it’s determined additional cleaning or damage/replacement fees are required, a charge will be placed on your Village account and a copy of the inspection report will be emailed to you.

Departure inspections will take place soon after your check-out time. If you would like a pre-departure inspection, please inform us by emailing residents.penrith@westernsydneyuv.com.au at least 72 hours prior to departure (subject to availability).

If you have any unwanted items that can be donated to a charity, check with Reception if there are any donation bins nearby.

TIP! Use our cleaning checklist in this FAQ to help you get the job done!

If accommodation is not cleaned to a satisfactory condition then a charge of $44.00 per hour will incur. Bedrooms would be an individual charge, dependant on time taken to clean, common area would be split equally amongst all apartment residents.

Yes, you are required to remove everything from your room and your belongings from the common areas. If you need to store any of your belongings/boxes/suitcases, you will need to make your own arrangements with a local storage company. Please contact reception for local options.

Yes, you are required to clean your room and common area to a reasonable standard before departure, otherwise cleaning charges will apply.

Your Cleaning Checklist

  • Remove all personal possessions (anything left will be disposed of and an additional cleaning fee may apply)
  • Remove all rubbish items incl mattress protector
  • Wipe all furniture including desk, bookshelf, wardrobe and cupboards and mirror
  • Clean inside of window including sills and ensure windows are closed
  • Remove any residue and clean walls and skirting boards
  • Vacuum carpet (including under the bed)
  • Wipe switches, power points, door handle & lock
  • Dust ceiling fan, if reachable
  • Lock the bedroom door before departing

  • Remove all personal possessions including food
  • Clean inside & outside of cupboards
  • Clean splash back (tiled wall) and rangehood
  • Wipe all bench tops
  • Clean stovetop to remove stains and build up
  • Clean inside & outside of convection oven/microwave
  • Clean inside & outside fridge freezer
  • Wash any dirty dishes, cutlery, cooking utensils etc.
  • Mop kitchen floor
  • Remove garbage

  • Wipe/dust furniture
  • Wipe/dust vacuum couch/armchairs
  • Wipe switches, power points, door handle & lock
  • Spot clean walls & blinds (scuff marks)
  • Vacuum all carpeted areas and wipe skirting boards
  • Dust ceiling fan, if reachable
  • Remove rubbish, sweep balcony
  • Clean internal glass in common area only (balcony sliding doors)
  • Clean out under stair storage areas (if applicable for your Village)

  • Remove all personal possessions
  • Clean and disinfect toilet/seat & lid
  • Clean mirror, leaving it streak free
  • Wipe towel rail, toilet holder, soap holder, shelf, door handle & lock
  • Clean and disinfect washbasin
  • Clean and disinfect shower walls, floor and screen (if applicable) ensuring all mould, mildew and soap scum removed
  • Mop bathroom floor
  • Empty and clean bin
  • Clean exhaust fan/cover (where applicable)

On the day of your check out

Check Out time is strictly by 10:00am.

Failure to depart prior to 10:00am will result in additional fees.

TIP! You must return your apartment key, mailbox key and swipe card to Village Reception by 10am on your check-out date. Failure to return your keys will result in a charge, which will be deducted from your Security Deposit.

  1. Settle any outstanding debt (you can view and pay any debt by logging into the online resident portal)
  2. Return your key/swipe card and parking permit (if applicable) to the Village Reception
  3. Sign the check-out register

  1. Settle any outstanding debt (you can view and pay any debt by logging into the online resident portal)
  2. Write your full name and apartment number on the envelope at Village Reception
  3. Place your key(s) and parking permit inside the envelope and seal
  4. Place your envelope in the white checkout box located on the left hand side of the reception desk.

Last but not least

We hope you enjoyed your time at the Village, it was fantastic to have you with us.

We wish you all the best!

Whilst every care has been taken to ensure the accuracy and reliability of the information contained in this publication at the time of publishing (September 2022), Campus Living Villages makes no warranty or guarantee, or promise whether express or implied, concerning the accuracy or reliability of any information contained in this publication. Campus Living Villages reserves the right to change or alter this information at any time without notice. To the extent permitted by law, Campus Living Villages excludes all liability arising from the use of, or reliance on, the information contained in this publication. © Campus Living Villages, September 2022.